Senior Principal SME Advisor

University of Queensland; Australia; On-site; AUD 120,000 - 135,000; Full time

Job summary

University of Queensland is seeking a proactive specialist to join the Case and Appointments Management System project within Student Support and Wellbeing Services. You will contribute to planning, design, testing, and deployment of a new solution, ensuring operational requirements are understood and adopted.

The role requires strong communication, stakeholder management, and analytical skills, with a focus on data migration, training, and post-implementation support.

Qualifications

• Strong working knowledge of Student Support and Wellbeing Services, including its business processes, service delivery models and operational requirements.
• Postgraduate qualifications, or progress towards postgraduate qualifications, in business, project management or a related field, or an equivalent combination of qualifications and relevant workplace experience.
• Experience contributing to projects, business improvement initiatives or organisational change programs within a large and complex organisation.
• Experience in business process mapping, requirements gathering and system configuration, user acceptance testing, data migration or business readiness activities.

Responsibilities

• Represent Student Support and Wellbeing Services throughout project planning, market engagement, solution design, configuration and deployment, coordinating stakeholder input and supporting informed decision-making.
• Contribute to process mapping, requirements development and future-state solution design through workshops, interviews, reviews and collaboration with business analysts and SMEs.
• Support data migration, controls, end-to-end testing, business readiness, training, transition, go-live and post-implementation business support activities.
• Drive system adoption, ongoing configuration maintenance and continuous improvement to strengthen operational efficiency, service quality and user experiences.

Skills

Stakeholder engagement

Project coordination

Business analysis

Education

Postgraduate qualifications or progress towards

Job description

# **About This Opportunity**Join the Case and Appointments Management System Project and help shape a more connected, efficient and user-centred future for Student Support and Wellbeing Services. Embedded within a collaborative, cross-functional project team, you will bring specialist business knowledge and operational expertise to the planning, procurement, design, testing, implementation and transition of the new solution. You will work closely with project specialists, the solution vendor and business stakeholders to ensure operational requirements are understood, informed decisions are made and new ways of working are successfully adopted. This is a purposeful opportunity to create change together and contribute to the systems that support UQ’s growing student community.Key responsibilities will include: * Represent Student Support and Wellbeing Services throughout project planning, market engagement, solution design, configuration and deployment, coordinating stakeholder input and supporting informed decision-making.* Contribute to process mapping, requirements development and future-state solution design through workshops, interviews, reviews and close collaboration with business analysts and subject matter experts.* Support data migration, controls, end-to-end testing, business readiness, training, transition, go-live and post-implementation business support activities.* Drive system adoption, ongoing configuration maintenance and continuous improvement to strengthen operational efficiency, service quality and user experiences.This is a full-time, continuing position at HEW Level 8. The base salary will be in the range $120,317 to $134,893 plus 17% super.# **About You*** Strong working knowledge of Student Support and Wellbeing Services, including its business processes, service delivery models and operational requirements.* Postgraduate qualifications, or progress towards postgraduate qualifications, in business, project management or a related field, or an equivalent combination of qualifications and relevant workplace experience.* Demonstrated experience contributing to projects, business improvement initiatives or organisational change programs within a large and complex organisation.* Experience in business process mapping, requirements gathering, system configuration, user acceptance testing, data migration or business readiness activities.* Excellent written and verbal communication skills, with the ability to prepare clear documentation, facilitate workshops and training, and communicate effectively with diverse stakeholders.* Strong stakeholder engagement, consultation and relationship management skills, with the ability to collaborate across Student Support and Wellbeing Services, Information Technology Services and cross-functional project teams.* Demonstrated analytical, organisational and problem-solving skills, including the ability to evaluate information, manage competing priorities and deliver outcomes within agreed timeframes.* An inclusive and collaborative leadership approach, with an understanding of data management, privacy, governance and psychosocial safety considerations.# **Interested?**For more information about this opportunity, please contact Tabetha Bozin, *Director, Higher Education Technologies* at [e-mail]. For application inquiries, please reach out to the Talent Acquisition team at [e-mail], stating the job reference number (below) in the subject line.When you apply, please ensure you upload a **resume** and **cover letter** summarizing how your background aligns to the ‘About You’ section.# **Other Information**Pre-employment checks may include: verification of the right to work in Australia, qualifications, and criminal history checks. This may also include checks relating to gender-based violence matters or other integrity and conduct requirements. You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment. We're dedicated to equity, diversity, and inclusion. We recognise that career pathways and opportunities differ, and encourage applications from candidates who may not meet every criteria but can demonstrate their potential relative to opportunity. We’re also happy to support any accessibility needs throughout the recruitment process. Just let us know how we can help by emailing [e-mail] or calling [phone].***Applications close Sunday 18 October 2026 at 11.00pm AEST (R-69506).***