Senior ServiceNow Platform Architect – Govt Transformation

Hatchit Studios; Canberra; Hybrid; AUD 221,000 - 332,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Hatchit Studios is seeking an experienced ServiceNow Platform Architect to lead a major transformation program within a federal government engagement. The role focuses on shaping the strategic direction of the ServiceNow platform, designing integrated solutions, and guiding stakeholders to uplift digital capabilities.

The candidate will provide technical leadership across ITSM, ITOM, and HR modules, and drive architectural governance, documentation, and continuous improvement initiatives.

Qualifications

• Proven experience as a ServiceNow Architect on mission-critical platforms.
• Deep knowledge of ServiceNow application design, development, and integrations.
• Strong understanding of ITIL processes across ITSM, ITOM, and HR modules.
• Exposure to Microsoft technologies (Office 365, SharePoint, Azure DevOps).

Responsibilities

• Develop and implement a strategic roadmap for the ServiceNow platform.
• Design and oversee the implementation of end-to-end ServiceNow solutions.
• Ensure alignment with enterprise architecture, policies, and best practices.
• Provide technical leadership across ITSM, ITOM, and HR modules.
• Conduct platform audits and deliver optimisation recommendations.
• Collaborate with internal teams and external vendors to meet delivery goals.
• Translate business needs into scalable and maintainable ServiceNow designs.
• Create and maintain detailed architectural and design documentation.
• Mentor developers and contribute to continuous improvement initiatives.

Skills

ServiceNow expertise

Stakeholder engagement

Technical leadership

Architectural design

Agile/DevOps practices

Education

TOGAF certification

ServiceNow certifications (CSA, CIS-ITSM, CAD)

Tools

Office 365

SharePoint

Azure DevOps

Archimate

Job description

Hatchit Studios is seeking an experienced ServiceNow Platform Architect to lead a major transformation program within a federal government engagement. The role focuses on shaping the strategic direction of the ServiceNow platform, designing integrated solutions, and guiding stakeholders to uplift digital capabilities.

The candidate will provide technical leadership across ITSM, ITOM, and HR modules, and drive architectural governance, documentation, and continuous improvement initiatives.