ServiceNow Platform Architect

Hatchit Studios; Canberra; Hybrid; AUD 221,000 - 332,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Hatchit Studios is seeking an experienced ServiceNow Platform Architect to lead a major transformation program within a federal government engagement. The role focuses on shaping the strategic direction of the ServiceNow platform, designing integrated solutions, and guiding stakeholders to uplift digital capabilities.

The candidate will provide technical leadership across ITSM, ITOM, and HR modules, and drive architectural governance, documentation, and continuous improvement initiatives.

Qualifications

• Proven experience as a ServiceNow Architect on mission-critical platforms.
• Deep knowledge of ServiceNow application design, development, and integrations.
• Strong understanding of ITIL processes across ITSM, ITOM, and HR modules.
• Exposure to Microsoft technologies (Office 365, SharePoint, Azure DevOps).

Responsibilities

• Develop and implement a strategic roadmap for the ServiceNow platform.
• Design and oversee the implementation of end-to-end ServiceNow solutions.
• Ensure alignment with enterprise architecture, policies, and best practices.
• Provide technical leadership across ITSM, ITOM, and HR modules.
• Conduct platform audits and deliver optimisation recommendations.
• Collaborate with internal teams and external vendors to meet delivery goals.
• Translate business needs into scalable and maintainable ServiceNow designs.
• Create and maintain detailed architectural and design documentation.
• Mentor developers and contribute to continuous improvement initiatives.

Skills

ServiceNow expertise

Stakeholder engagement

Technical leadership

Architectural design

Agile/DevOps practices

Education

TOGAF certification

ServiceNow certifications (CSA, CIS-ITSM, CAD)

Tools

Office 365

SharePoint

Azure DevOps

Archimate

Job description

Location: Canberra preferred, Sydney, Brisbane, Melbourne considered (Hybrid working)

Security Requirement: Must be an Australian Citizen and able to obtain NV1 Security Clearance

About the Opportunity

Hatchit Studios is seeking an experienced ServiceNow Platform Architect to support a major transformation program within an existing federal government agency engagement. This role is critical to delivering scalable, enterprise-grade ServiceNow solutions that align with organisational objectives and regulatory reform initiatives.

As the senior architect, you will shape the strategic direction of the ServiceNow platform, lead the design of integrated system solutions, and work closely with a broad range of stakeholders to uplift digital capabilities and streamline service delivery.

Key Responsibilities

• Develop and implement a strategic roadmap for the ServiceNow platform
• Design and oversee the implementation of end-to-end ServiceNow solutions
• Ensure alignment with enterprise architecture, policies, and best practices
• Provide technical leadership across ITSM, ITOM, and HR modules
• Conduct platform audits and deliver optimisation recommendations
• Collaborate with internal teams and external vendors to meet delivery goals
• Translate business needs into scalable and maintainable ServiceNow designs
• Create and maintain detailed architectural and design documentation
• Mentor developers and contribute to continuous improvement initiatives

Skills & Experience Required

• Proven experience as a ServiceNow Architect on mission-critical platforms
• Deep knowledge of ServiceNow application design, development, and integrations
• Strong understanding of ITIL processes and practical experience across ITSM, ITOM, and HR modules
• Exposure to Microsoft technologies including Office 365, SharePoint, and Azure DevOps
• Ability to produce technical documentation and facilitate between technical and business stakeholders
• Strong stakeholder engagement and communication skills
• ServiceNow certifications (CSA, CIS-ITSM, CAD) and TOGAF certification are highly regarded
• Familiarity with Agile methodologies, DevOps pipelines, and architecture tools (e.g., Archimate)

Why Apply?

• Be part of a high-impact government transformation program
• Access to cutting-edge technologies and enterprise-scale platforms
• Work with a dynamic and collaborative team of digital transformation experts
• Competitive daily rates with contract extension opportunities