Senior ServiceNow Platform Architect

ALOIS Australia; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

ALOIS Australia seeks a Senior ServiceNow Platform Architect to lead enterprise platform architecture, governance, application development, and digital workflow transformation across the organization in Australia.

You will define architecture standards and roadmaps, and design solutions using ServiceNow App Engine, Flow Designer, and IntegrationHub; architect Employee Center, Service Portal, and custom portals; and design secure integrations via REST/SOAP APIs, MID Servers, and event-driven

Qualifications

• Enterprise ServiceNow architecture and roadmaps experience.
• Design and implement using App Engine, Flow Designer, IntegrationHub.
• Architect Employee Center, Service Portal, Agent Workspace, Configurable Workspace.

Responsibilities

• Define enterprise ServiceNow architecture, governance standards, and platform roadmaps.
• Design and implement solutions using ServiceNow App Engine, Flow Designer, and IntegrationHub.
• Architect Employee Center, Service Portal, Agent Workspace, Configurable Workspace and custom portals.
• Design secure enterprise integrations using REST/SOAP APIs, MID Servers, and event-driven architectures.
• Lead solution design reviews, technical workshops, and architecture decisions.
• Mentor technical teams and drive upgrade-safe development.

Skills

ServiceNow architecture

Flow Designer

IntegrationHub

Service Portal

Employee Center

Agent Workspace

Configurable Workspace

REST APIs

MID Servers

Governance

Enterprise architecture

Job description

Role: Senior ServiceNow Platform Architect

Location: Australia

We are seeking an experienced Senior ServiceNow Platform Architect to lead enterprise platform architecture, governance, application development, and digital workflow transformation.

Key Responsibilities

• Define enterprise ServiceNow architecture, governance standards, and platform roadmaps.
• Design and implement solutions using ServiceNow App Engine, Flow Designer, and IntegrationHub.
• Architect Employee Center, Service Portal, Agent Workspace, Configurable Workspace, and custom portals.
• Design secure enterprise integrations using REST/SOAP APIs, MID Servers, and event-driven architectures.
• Lead solution design reviews, technical workshops, and architecture decisions.
• Mentor technical teams and drive ServiceNow best practices and upgrade-safe development.

Mandatory Skills

• ServiceNow Platform Architecture and App Engine
• Flow Designer, IntegrationHub, and Scoped Applications
• Service Portal, Employee Center, Agent Workspace, and Configurable Workspace
• REST/SOAP APIs and MID Servers
• Platform Governance, Solution Design, and Enterprise Architecture

Preferred Skills

• Service Provider Portal (SPP) and Employee Center Pro
• Now Assist / Generative AI, App Engine Studio, and Automation Center
• Platform Analytics, Service Operations Workspace, and Customer Service Workspace

Certifications

• Mandatory: ServiceNow Certified System Administrator (CSA)
• Preferred: Certified Application Developer (CAD) and Certified Implementation Specialist
• Highly Desirable: Certified Technical Architect (CTA) and App Engine certifications