Servicenow Technical Consultant

Elysium Digital; City of Melbourne; On-site; AUD 140,000 - 190,000; Full time

Job summary

Elysium Digital in Australia seeks a Senior ServiceNow Technical Consultant to drive a large-scale transformation program. You will work across platform configuration, workflow automation, ITSM, integrations and solution delivery, collaborating with stakeholders and architects to deliver scalable, maintainable results.

You will own technical outcomes from design through deployment, leveraging best practices and a strong ServiceNow skillset.

Qualifications

• Strong hands-on ServiceNow development and administration experience.
• Practical experience with ITSM, Flow Designer, Workflow Automation, Employee Centre / Portal Solutions, CMDB, Discovery, ITOM capabilities.
• Experience building integrations using APIs, Integration Hub and third-party platforms.
• Understanding of CSDM and CMDB principles.
• Excellent troubleshooting and problem-solving skills.
• Ability to engage effectively with technical and non-technical stakeholders.

Responsibilities

• Configure, develop and maintain ServiceNow platform functionality.
• Build and enhance workflows, approvals, forms, service catalogue items and user-facing applications.
• Configure and support ITSM capabilities, including Incident, Request, Change, Problem and Knowledge Management.
• Design and support integrations with internal and external platforms using REST, SOAP and IntegrationHub technologies.
• Support CMDB, Discovery, Service Mapping and broader platform data management requirements.
• Collaborate with business analysts and stakeholders to translate requirements into practical technical solutions.
• Troubleshoot and resolve platform, integration and configuration issues.
• Support testing, release management and deployment activities across multiple environments.
• Promote ServiceNow best practice, with a focus on configuration over customisation where appropriate.
• Contribute to technical documentation, knowledge transfer and continuous improvement initiatives.

Skills

Stakeholder engagement

Troubleshooting

Problem-solving

Analytical thinking

Education

ITIL Foundation or higher

CSA / CAD / Implementation Specialist Certifications

Tools

ServiceNow

Flow Designer

IntegrationHub

REST

SOAP

CMDB

Discovery

ITOM

Job description

We are seeking an experienced Senior ServiceNow Technical Consultant to support the delivery of a large-scale ServiceNow transformation program within a complex enterprise environment.

This role is suited to a hands-on ServiceNow professional who can confidently work across platform configuration, workflow automation, service management processes, integrations and solution delivery. You will work closely with business stakeholders, architects, project teams and operational support teams to deliver scalable and maintainable ServiceNow solutions.

The successful candidate will bring a strong blend of technical capability, ServiceNow best practice knowledge and stakeholder engagement skills, with the ability to take ownership of technical outcomes from design through to deployment.

Key Responsibilities

• Configure, develop and maintain ServiceNow platform functionality.
• Build and enhance workflows, approvals, forms, service catalogue items and user-facing applications.
• Configure and support ITSM capabilities, including Incident, Request, Change, Problem and Knowledge Management.
• Design and support integrations with internal and external platforms using REST, SOAP and IntegrationHub technologies.
• Support CMDB, Discovery, Service Mapping and broader platform data management requirements.
• Collaborate with business analysts and stakeholders to translate requirements into practical technical solutions.
• Troubleshoot and resolve platform, integration and configuration issues.
• Support testing, release management and deployment activities across multiple environments.
• Promote ServiceNow best practice, with a focus on configuration over customisation where appropriate.
• Contribute to technical documentation, knowledge transfer and continuous improvement initiatives.

Skills & Experience

Successful candidates will demonstrate:

• Strong hands-on ServiceNow development and administration experience.
• Practical experience with:
• ITSM
• Flow Designer
• Workflow Automation
• Employee Centre / Portal Solutions
• CMDB
• Discovery
• ITOM capabilities
• Experience building integrations using APIs, Integration Hub and third-party platforms.
• Understanding of CSDM and CMDB principles.
• Excellent troubleshooting and problem-solving skills.
• Ability to engage effectively with technical and non-technical stakeholders.

Highly regarded experience includes:

• ServiceNow ITOM
• Discovery and Service Mapping
• HRSD or Employee Centre
• Hardware Asset Management (HAM)
• Software Asset Management (SAM)
• CMDB governance and Data Foundations
• ServiceNow platform migrations or transformation programs
• Federal Government or Defence environments

Certifications

Applicants should hold one or more of the following:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Implementation Specialist Certifications (ITSM, Discovery, CMDB, HRSD, CSM, HAM, SAM or similar)
• ITIL Foundation or higher

Security Requirement

Applicants must hold an active NV1 Security Clearance as a minimum requirement.