Servicenow Technical Consultant

Elysium Digital; Canberra; On-site; AUD 150,000 - 190,000; Full time

Job summary

Elysium Digital is seeking a Senior ServiceNow Technical Consultant to lead a large transformation program in Canberra. You will work across platform configuration, workflow automation and integrations, delivering scalable ServiceNow solutions while engaging stakeholders and architects.

Ideal candidates bring hands-on development and administration expertise, strong ITSM and CMDB knowledge, and the ability to own technical outcomes from design to deployment within a complex enterprise

Qualifications

• Extensive hands-on ServiceNow development and administration experience.
• Experience with ITSM, CMDB and service-morking data management.
• Ability to design, build and integrate workflows and services.

Responsibilities

• Configure, develop and maintain ServiceNow platform functionality.
• Build and enhance workflows, approvals, forms, service catalogue items and user-facing applications.
• Configure ITSM capabilities: Incident, Request, Change, Problem, Knowledge.
• Design and support integrations using REST, SOAP and IntegrationHub.
• Support CMDB, Discovery, Service Mapping and data management.
• Collaborate with analysts and stakeholders to translate requirements into technical solutions.
• Troubleshoot platform, integration and configuration issues.
• Support testing, release management and deployment across environments.
• Promote best practice with configuration over customization.

Skills

ServiceNow development

ServiceNow administration

ITSM

Flow Designer

Workflow Automation

Employee Portal

CMDB

Discovery

ITOM

APIs & Integration Hub

CSDM

Troubleshooting

Stakeholder engagement

Education

ITIL Foundation

CSA

CAD

Tools

Integration Hub

Job description

We are seeking an experienced Senior ServiceNow Technical Consultant to support the delivery of a large-scale ServiceNow transformation program within a complex enterprise environment.

This role is suited to a hands-on ServiceNow professional who can confidently work across platform configuration, workflow automation, service management processes, integrations and solution delivery. You will work closely with business stakeholders, architects, project teams and operational support teams to deliver scalable and maintainable ServiceNow solutions.

The successful candidate will bring a strong blend of technical capability, ServiceNow best practice knowledge and stakeholder engagement skills, with the ability to take ownership of technical outcomes from design through to deployment.

Key Responsibilities

• Configure, develop and maintain ServiceNow platform functionality.
• Build and enhance workflows, approvals, forms, service catalogue items and user-facing applications.
• Configure and support ITSM capabilities, including Incident, Request, Change, Problem and Knowledge Management.
• Design and support integrations with internal and external platforms using REST, SOAP and IntegrationHub technologies.
• Support CMDB, Discovery, Service Mapping and broader platform data management requirements.
• Collaborate with business analysts and stakeholders to translate requirements into practical technical solutions.
• Troubleshoot and resolve platform, integration and configuration issues.
• Support testing, release management and deployment activities across multiple environments.
• Promote ServiceNow best practice, with a focus on configuration over customisation where appropriate.
• Contribute to technical documentation, knowledge transfer and continuous improvement initiatives.

Skills & Experience

Successful candidates will demonstrate:

• Strong hands-on ServiceNow development and administration experience.
• Practical experience with:
• ITSM
• Flow Designer
• Workflow Automation
• Employee Centre / Portal Solutions
• CMDB
• Discovery
• ITOM capabilities
• Experience building integrations using APIs, Integration Hub and third-party platforms.
• Understanding of CSDM and CMDB principles.
• Excellent troubleshooting and problem-solving skills.
• Ability to engage effectively with technical and non-technical stakeholders.

Highly regarded experience includes:

• ServiceNow ITOM
• Discovery and Service Mapping
• HRSD or Employee Centre
• Hardware Asset Management (HAM)
• Software Asset Management (SAM)
• CMDB governance and Data Foundations
• ServiceNow platform migrations or transformation programs
• Federal Government or Defence environments

Certifications

Applicants should hold one or more of the following:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Implementation Specialist Certifications (ITSM, Discovery, CMDB, HRSD, CSM, HAM, SAM or similar)
• ITIL Foundation or higher

Security Requirement

Applicants must hold an active NV1 Security Clearance as a minimum requirement.