Senior ServiceNow ITOM Lead: Discovery, CMDB & Mapping

HCLTech - Australia and New Zealand; Sydney; Presencial; AUD 150 000 - 220 000; Tempo integral

Resumo da oferta

HCLTech is seeking a Senior ServiceNow ITOM Technical Consultant to design, implement, and optimize ITOM solutions on the ServiceNow platform. You will focus on Discovery, Service Mapping, CMDB, and CSDM while collaborating with customers, architects, and stakeholders to improve service visibility and operational excellence.

The role requires hands-on ITOM experience, MID Server configuration, and REST/SOAP integrations, with the ability to lead and mentor junior consultants across enterprise

Qualificações

• Must have hands-on experience delivering ServiceNow ITOM solutions including Discovery, Service Mapping, and CMDB governance.
• Strong knowledge of CSDM framework and data quality improvements.
• Experience with REST/SOAP integrations and IntegrationHub is essential.

Responsabilidades

• Design, implement, and optimize enterprise-scale ITOM solutions on the ServiceNow platform.
• Configure MID Servers and troubleshoot Discovery issues.
• Develop designs and implementation plans; mentor junior consultants.
• Support deployments, upgrades, UAT, and hypercare activities.

Conhecimentos

ServiceNow Discovery

ServiceNow Service Mapping

CMDB Implementation

CSDM Framework

MID Server Configuration

Pattern-Based Discovery

Service Graph Connectors

REST/SOAP Integrations

IntegrationHub

Descrição da oferta de emprego

HCLTech is seeking a Senior ServiceNow ITOM Technical Consultant to design, implement, and optimize ITOM solutions on the ServiceNow platform. You will focus on Discovery, Service Mapping, CMDB, and CSDM while collaborating with customers, architects, and stakeholders to improve service visibility and operational excellence.

The role requires hands-on ITOM experience, MID Server configuration, and REST/SOAP integrations, with the ability to lead and mentor junior consultants across enterprise