Senior ServiceNow Developer: ITSM, HRSD & Integrations

Zone IT Solutions

Sydney

On-site

AUD 140,000 - 180,000

Full time

3 hours ago

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Job summary

Zone IT Solutions is seeking an experienced ServiceNow Senior Developer to design, develop, and support scalable enterprise solutions across ITSM, HRSD and Service Catalogue from Sydney, Australia. You will craft secure, upgrade‑safe components and collaborate with global delivery teams.

Bring 7+ years IT experience, 5+ years hands‑on ServiceNow development, strong scripting, and CSA certification (CIS desirable).

Qualifications

7+ years IT experience, including 5+ years of hands-on ServiceNow development.
Strong expertise in ServiceNow platform architecture, configuration, custom application development, security, performance optimisation and upgrade-safe solutions.
Hands-on experience across ITSM, HRSD, Employee Centre, HR Case Management and Lifecycle Events.
Expertise in workflows, Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies and advanced scripting.
Experience designing and maintaining Business Service Catalogue, catalogue items, record producers, service models, approvals and request fulfilment workflows.
Strong integration experience using REST/SOAP APIs, IntegrationHub, MID Server, web services and third-party connectivity.
Ability to translate complex business and technical requirements into secure, scalable, reusable and maintainable solutions.
Experience with testing, deployment, application lifecycle management, production support, troubleshooting, code reviews and performance optimisation.
Strong stakeholder collaboration, technical guidance and communication skills, with experience working across distributed enterprise delivery teams.
Bachelor's degree in IT/Engineering/Computer Science or equivalent experience. ServiceNow CSA certification is mandatory; CIS certification is desirable.

Responsibilities

Design, develop, integrate, and support scalable ServiceNow solutions across ITSM/HRSD and Service Catalogue.
Collaborate with distributed teams and stakeholders to deliver enterprise features.
Ensure secure, scalable, and maintainable implementations with upgrade-safe practices.
Lead testing, deployment, and lifecycle management activities.
Provide technical guidance and conduct code reviews.