Senior ServiceNow Developer — Hybrid Sydney

NSW Department of Customer Service; Sydney; Hybrid; AUD 133,000 - 147,000; Full time

Job summary

The NSW Department of Customer Service is seeking a Senior ServiceNow Developer (Clerk Grade 9/10) for a hybrid Sydney-based role. The incumbent will design, develop, and implement integrated ServiceNow solutions aligned with the Enterprise Architecture plan and business needs.

The role involves planning, testing, and documenting changes across the software stack to deliver value to stakeholders. Applicants should hold ServiceNow CAD, ITSM/HRSD certifications and demonstrate extensive ServiceNow

Qualifications

• ServiceNow CAD certification is required.
• ServiceNow Certified Implementation Specialist (ITSM/HRSD) is required.
• Extensive development experience with advanced capabilities within ServiceNow.
• Expertise in ITSM/HRSD suites within ServiceNow is preferred.

Responsibilities

• Review detailed business requirements to ensure ICT alignment with strategic plans.
• Lead the software development process and ensure quality standards and documented specifications.
• Input to technology investments to support enterprise architecture and ROI.
• Define and design technology solutions to meet business objectives and evolving models.
• Develop, test and implement technology solutions and report on delivery timelines.

Skills

ServiceNow CAD

ServiceNow ITSM/HRSD

Tools

ServiceNow

Job description

The NSW Department of Customer Service is seeking a Senior ServiceNow Developer (Clerk Grade 9/10) for a hybrid Sydney-based role. The incumbent will design, develop, and implement integrated ServiceNow solutions aligned with the Enterprise Architecture plan and business needs.

The role involves planning, testing, and documenting changes across the software stack to deliver value to stakeholders. Applicants should hold ServiceNow CAD, ITSM/HRSD certifications and demonstrate extensive ServiceNow