ServiceNow Developer

Zone IT Solutions; Sydney; On-site; AUD 140,000 - 180,000; Full time

Job summary

Zone IT Solutions is seeking an experienced ServiceNow Senior Developer to design, develop, and support scalable enterprise solutions across ITSM, HRSD and Service Catalogue from Sydney, Australia. You will craft secure, upgrade‑safe components and collaborate with global delivery teams.

Bring 7+ years IT experience, 5+ years hands‑on ServiceNow development, strong scripting, and CSA certification (CIS desirable).

Qualifications

• 7+ years IT experience, including 5+ years of hands-on ServiceNow development.
• Strong expertise in ServiceNow platform architecture, configuration, custom application development, security, performance optimisation and upgrade-safe solutions.
• Hands-on experience across ITSM, HRSD, Employee Centre, HR Case Management and Lifecycle Events.
• Expertise in workflows, Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies and advanced scripting.
• Experience designing and maintaining Business Service Catalogue, catalogue items, record producers, service models, approvals and request fulfilment workflows.
• Strong integration experience using REST/SOAP APIs, IntegrationHub, MID Server, web services and third-party connectivity.
• Ability to translate complex business and technical requirements into secure, scalable, reusable and maintainable solutions.
• Experience with testing, deployment, application lifecycle management, production support, troubleshooting, code reviews and performance optimisation.
• Strong stakeholder collaboration, technical guidance and communication skills, with experience working across distributed enterprise delivery teams.
• Bachelor's degree in IT/Engineering/Computer Science or equivalent experience. ServiceNow CSA certification is mandatory; CIS certification is desirable.

Responsibilities

• Design, develop, integrate, and support scalable ServiceNow solutions across ITSM/HRSD and Service Catalogue.
• Collaborate with distributed teams and stakeholders to deliver enterprise features.
• Ensure secure, scalable, and maintainable implementations with upgrade-safe practices.
• Lead testing, deployment, and lifecycle management activities.
• Provide technical guidance and conduct code reviews.

Skills

ServiceNow development

ServiceNow architecture

ITSM/HRSD knowledge

Workflow/Automation (Flow Designer)

Integration with REST/SOAP

Scripting (Business Rules, Client/SID,

Catalogue & Service Catalogue

Security & performance

Deployment lifecycle

Stakeholder collaboration

Education

ServiceNow CSA certification

Bachelor's degree in IT/Engineering/CS

Certified Implementation Specialist (CIS) desirable

Tools

IntegrationHub

MID Server

Job description

We are seeking an experienced ServiceNow Senior Developer to design, develop, integrate, and support scalable enterprise solutions across ITSM, HRSD, Business Service Catalogue, and enterprise integrations.

Key Responsibilities & Skills

• 7+ years of IT experience, including 5+ years of hands-on ServiceNow development in complex enterprise environments.
• Strong expertise in ServiceNow platform architecture, configuration, custom application development, security, performance optimisation and upgrade-safe solutions.
• Hands-on experience across ITSM, HRSD, Employee Centre, HR Case Management and Lifecycle Events.
• Expertise in workflows, Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies and advanced scripting.
• Experience designing and maintaining Business Service Catalogue, catalogue items, record producers, service models, approvals and request fulfilment workflows.
• Strong integration experience using REST/SOAP APIs, IntegrationHub, MID Server, web services and third-party connectivity.
• Ability to translate complex business and technical requirements into secure, scalable, reusable and maintainable solutions.
• Experience with testing, deployment, application lifecycle management, production support, troubleshooting, code reviews and performance optimisation.
• Strong stakeholder collaboration, technical guidance and communication skills, with experience working across distributed enterprise delivery teams.
• Bachelor's degree in IT/Engineering/Computer Science or equivalent experience. ServiceNow CSA certification is mandatory; relevant Certified Implementation Specialist (CIS) certification is desirable.

About Us

We specialize in Digital, ERP, and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic, and flexible solutions will help you source the IT Expertise you need.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We encourage applications from a diverse array of backgrounds, including individuals of various ethnicities, cultures, and linguistic backgrounds, as well as those with disabilities.