Senior ServiceNow CSM Engineer (Remote, Long-Term)

AC3; Parramatta; Remote; AUD 140,000 - 190,000; Full time

Job summary

AC3 is seeking a Senior ServiceNow Developer with deep CSM experience to join a long-term NSW Government program. The role is predominantly remote with occasional on-site attendance in Sydney's CBD, working within a large enterprise environment.

You will lead development across a highly customised CSM platform, implement bespoke solutions through advanced scripting, and collaborate with architects, BAs and stakeholders to define technical outcomes.

Qualifications

• Strong hands-on experience with ServiceNow CSM (essential).
• Proven experience building bespoke ServiceNow solutions in complex environments.
• Solid JavaScript skills and comfort with advanced scripting/customisation.
• Experience implementing non-standard modifications and intricate workflows.
• Ability to operate autonomously in a senior capacity.
• Comfortable working in large enterprise or government environments.

Responsibilities

• Lead development across a highly customised ServiceNow CSM environment
• Design and implement bespoke solutions using advanced scripting
• Work across complex workflows, integrations and tailored business logic
• Collaborate with architects, BAs and stakeholders to shape technical outcomes
• Contribute to design decisions within a large, enterprise-scale platform
• Support release cycles and ensure high-quality, scalable builds

Skills

ServiceNow CSM

JavaScript

Scripting

Autonomous

Job description

AC3 is seeking a Senior ServiceNow Developer with deep CSM experience to join a long-term NSW Government program. The role is predominantly remote with occasional on-site attendance in Sydney's CBD, working within a large enterprise environment.

You will lead development across a highly customised CSM platform, implement bespoke solutions through advanced scripting, and collaborate with architects, BAs and stakeholders to define technical outcomes.