Senior SeviceNow Developer

AC3; Parramatta; Remote; AUD 140,000 - 190,000; Full time

Job summary

AC3 is seeking a Senior ServiceNow Developer with deep CSM experience to join a long-term NSW Government program. The role is predominantly remote with occasional on-site attendance in Sydney's CBD, working within a large enterprise environment.

You will lead development across a highly customised CSM platform, implement bespoke solutions through advanced scripting, and collaborate with architects, BAs and stakeholders to define technical outcomes.

Qualifications

• Strong hands-on experience with ServiceNow CSM (essential).
• Proven experience building bespoke ServiceNow solutions in complex environments.
• Solid JavaScript skills and comfort with advanced scripting/customisation.
• Experience implementing non-standard modifications and intricate workflows.
• Ability to operate autonomously in a senior capacity.
• Comfortable working in large enterprise or government environments.

Responsibilities

• Lead development across a highly customised ServiceNow CSM environment
• Design and implement bespoke solutions using advanced scripting
• Work across complex workflows, integrations and tailored business logic
• Collaborate with architects, BAs and stakeholders to shape technical outcomes
• Contribute to design decisions within a large, enterprise-scale platform
• Support release cycles and ensure high-quality, scalable builds

Skills

ServiceNow CSM

JavaScript

Scripting

Autonomous

Job description

We're seeking a Senior ServiceNow Developer with deep Customer Service Management (CSM) experience to join a long-term program within a large NSW Government environment. The contract is funded through to the April 2027 with strong likelihood of extensions through to end of 2027.

This is an almost fully remote role, with only occasional on-site attendance required in the Sydney CBD.

Who Are We Looking For?

A senior-level ServiceNow Developer who has delivered complex, highly bespoke CSM implementations. This environment is highly customised, you'll need to be comfortable working across customised workflows, complex scripting, and tailored platform solutions.

What You'll Do?

• Lead development across a highly customised ServiceNow CSM environment
• Design and implement bespoke solutions using advanced scripting
• Work across complex workflows, integrations and tailored business logic
• Collaborate with architects, BAs and stakeholders to shape technical outcomes
• Contribute to design decisions within a large, enterprise-scale platform
• Support release cycles and ensure high-quality, scalable builds

What We'd Love To See?

• Strong hands-on experience with ServiceNow CSM (essential)
• Proven experience building bespoke ServiceNow solutions in complex environments
• Solid JavaScript skills and comfort with advanced scripting/customisation
• Experience implementing non-standard modifications and intricate workflows
• Ability to operate autonomously in a senior capacity
• Comfortable working in large enterprise or government environments

Why This Role?

• Long-term program with strong funding outlook through 2027
• Almost entirely WFH with only occasional Sydney CBD attendance
• Complex technical challenges - not just configuration, but real engineering
• Work alongside experienced ServiceNow professionals in a high-trust team

If you're a senior ServiceNow developer who enjoys solving complex problems and building tailored solutions rather than relying on out-of-the-box functionality,

Additional information

• Predominantly remote role with minimal on-site requirement
• Supportive leaders who remove roadblocks and back your decisions
• Strong delivery cadence with clear priorities and support

We're seeking a Senior ServiceNow Developer with deep Customer Service Management (CSM) experience to join a long-term program within a large NSW Government environment. The contract is funded through to the April 2027 with strong likelihood of extensions through to end of 2027.

This is an almost fully remote role, with only occasional on-site attendance required in the Sydney CBD.

Who Are We Looking For?

A senior-level ServiceNow Developer who has delivered complex, highly bespoke CSM implementations. This environment is highly customised, you'll need to be comfortable working across customised workflows, complex scripting, and tailored platform solutions.

What You'll Do?

• Lead development across a highly customised ServiceNow CSM environment
• Design and implement bespoke solutions using advanced scripting
• Work across complex workflows, integrations and tailored business logic
• Collaborate with architects, BAs and stakeholders to shape technical outcomes
• Contribute to design decisions within a large, enterprise-scale platform
• Support release cycles and ensure high-quality, scalable builds

What We'd Love To See?

• Strong hands-on experience with ServiceNow CSM (essential)
• Proven experience building bespoke ServiceNow solutions in complex environmentsSolid JavaScript skills and comfort with advanced scripting/customisation
• Experience implementing non-standard modifications and intricate workflows
• Ability to operate autonomously in a senior capacity
• Comfortable working in large enterprise or government environments

Why This Role?

• Long-term program with strong funding outlook through 2027
• Almost entirely WFH with only occasional Sydney CBD attendance
• Complex technical challenges - not just configuration, but real engineering
• Work alongside experienced ServiceNow professionals in a high-trust team

If you're a senior ServiceNow developer who enjoys solving complex problems and building tailored solutions rather than relying on out-of-the-box functionality,

Additional information

• Predominantly remote role with minimal on-site requirement
• Supportive leaders who remove roadblocks and back your decisions
• Strong delivery cadence with clear priorities and support