Senior ServiceNow Developer

Charter Diligence Pty Ltd; Sydney; Híbrido; AUD 171.000 - 224.000; Jornada completa

Descripción de la vacante

NSW Government is seeking a highly capable Senior ServiceNow Developer to join a large, dynamic technology team supporting enterprise platform enhancements and integrations. This hands-on role requires independently delivering complex ServiceNow solutions within ITSM, HRSD and related modules.

The candidate will design, develop and test solutions, collaborate with architects, and contribute to a growing pipeline of digital transformation initiatives.

Formación

• Approximately 5+ years of hands-on ServiceNow development experience.
• ServiceNow CAD certification is mandatory.
• Strong experience with ITSM and HRSD modules.
• Experience integrating ServiceNow with REST APIs and other systems.

Responsabilidades

• Design, develop, configure and enhance ServiceNow applications across ITSM and HRSD.
• Own development from requirements through deployment and production support.
• Collaborate with solution architects on high-level technical designs.
• Develop and maintain Service Catalogue items, workflows and automation.
• Build integrations between ServiceNow and external applications via REST APIs.
• Implement email integrations, notifications and workflow improvements.
• Configure and customize components including Business Rules, Client Scripts and Flow Designer.
• Deliver enhancements from simple changes to complex app development and integrations.
• Work with analysts to translate requirements into technical solutions.
• Support uplift initiatives and reduce the backlog of requests.
• Develop ITSM/HRSD solutions and other enterprise service management capabilities.
• Perform SIT/UAT, defect resolution and deployment support.
• Manage release activities and change management.
• Investigate complex issues and ensure scalable, maintainable solutions.
• Maintain technical documentation and promote best practices.

Conocimientos

ServiceNow development

JavaScript

Agile delivery

Solution design

Educación

ServiceNow CAD certification

Herramientas

REST APIs

Flow Designer

Script Includes

Business Rules

Client Scripts

UI Policies

Descripción del empleo

Our client is a major NSW Government department delivering essential public services, regulatory functions and digital transformation initiatives across New South Wales.

Operating within a large and complex government environment, the organisation supports a broad range of digital platforms and enterprise technology systems designed to improve service accessibility, operational efficiency and customer experience.

The department continues to invest in modernising its digital capabilities, including enterprise service management, workflow automation and integrated technology solutions. Its established technology teams work collaboratively to deliver meaningful improvements for government employees, businesses and the wider NSW community.

This opportunity offers exposure to a substantial ServiceNow environment, an established technical team and a growing portfolio of platform enhancements and digital transformation projects.

About the Role

We are seeking a highly capable Senior ServiceNow Developer to join an established NSW Government technology team supporting ongoing platform enhancements, enterprise integrations and a significant pipeline of digital improvement initiatives.

Reporting to the ServiceNow Platform Manager, you will work alongside experienced developers, business analysts, testers and solution architects to deliver practical, scalable and high-quality ServiceNow solutions.

This is a predominantly hands-on development position requiring someone who can independently manage technical requirements, contribute to high-level solution designs, build and test solutions, and support their successful deployment into production.

The platform supports multiple ServiceNow modules, including IT Service Management (ITSM), Human Resources Service Delivery (HRSD) and Strategic Portfolio Management (SPM).

You will contribute to a substantial backlog of enhancements and platform improvements, including service catalogue development, workflow automation, asset-related functionality, email integrations and connectivity with third-party enterprise applications.

A key focus will be supporting ongoing platform uplift initiatives and improving the overall experience for users across the organisation.
This role is ideal for an experienced ServiceNow developer who enjoys taking ownership of technical delivery, working through complex development challenges and collaborating with solution architects to deliver effective business outcomes.

Contract Details

• Position: Senior ServiceNow Developer
• Daily Rate: Up to $1,070 + super
• Location: Sydney CBD NSW
• Contract Duration: 6 months
• Start Date: ASAP

Key Responsibilities

• Design, develop, configure and enhance ServiceNow applications and platform functionality across ITSM, HRSD and other supported modules.
• Take ownership of development activities from initial business requirements through solution design, build, testing, deployment and production support.
• Collaborate with solution architects to prepare high-level technical designs and develop scalable solutions aligned with enterprise architecture standards.
• Develop and enhance ServiceNow Service Catalogue items, request fulfilment processes, workflows and automated service delivery capabilities.
• Build and maintain integrations between ServiceNow and third-party enterprise applications using REST APIs and other integration technologies.
• Implement email integrations, notification processes, workflow improvements and automation solutions to streamline business operations.
• Configure and customise ServiceNow components, including Business Rules, Client Scripts, Script Includes, UI Policies and Flow Designer workflows.
• Deliver platform enhancements ranging from straightforward configuration changes to complex application development and system integrations.
• Work closely with business analysts and stakeholders to understand functional requirements and translate them into effective technical solutions.
• Support ongoing platform uplift initiatives and contribute to reducing the existing backlog of development and enhancement requests.
• Develop and implement solutions supporting ITSM processes, HRSD capabilities and other enterprise service management functions.
• Perform unit testing, system integration testing (SIT), defect resolution and support user acceptance testing (UAT).
• Manage technical release activities, change implementation and deployment of approved solutions into production environments.
• Investigate and resolve complex application issues, integration failures and platform performance challenges.
• Maintain comprehensive technical documentation, solution designs, configuration records and deployment instructions.
• Participate in code reviews and promote ServiceNow development standards, security controls and platform best practices.
• Work collaboratively with developers, testers, architects and business stakeholders to manage dependencies and deliver agreed outcomes.
• Provide technical advice, contribute to continuous improvement initiatives and support the delivery of reliable, maintainable ServiceNow solutions.

About You

To succeed in this role, you will be an experienced, hands-on ServiceNow developer with strong technical capabilities, sound solution design experience and the confidence to independently deliver complex platform enhancements.

• Approximately 5 years or more of hands-on ServiceNow development experience, including designing, building and implementing enterprise solutions.
• ServiceNow Certified Application Developer (CAD) certification is mandatory.
• Strong practical development experience across ServiceNow ITSM and/or HRSD modules.
• ServiceNow Certified Implementation Specialist (CIS) certification in ITSM and/or HRSD will be highly regarded.
• Demonstrated ability to independently develop and deliver ServiceNow solutions rather than focusing primarily on platform administration.
• Strong experience translating business requirements into high-level technical designs and working collaboratively with solution architects.
• Advanced JavaScript development skills and proficiency with ServiceNow scripting, customisation and application development.
• Hands-on experience developing Service Catalogue items, workflows, automation processes and custom platform functionality.
• Experience integrating ServiceNow with external systems using REST APIs and third-party integration technologies.
• Practical knowledge of ServiceNow Flow Designer, Business Rules, Client Scripts, Script Includes and UI Policies.
• Experience implementing email integrations, automated notifications and workflow improvements.
• Strong understanding of end-to-end software development, including technical design, development, testing, implementation and production support.
• Experience supporting SIT, UAT, change management and production release activities.
• Ability to troubleshoot complex technical issues and implement reliable, scalable and maintainable solutions.
• Familiarity with ServiceNow platform governance, development standards, security controls and performance optimisation.
• Exposure to Strategic Portfolio Management (SPM), IntegrationHub or other ServiceNow modules will be advantageous.
• Understanding of ITIL practices and enterprise IT service management processes.
• Experience working in Agile delivery environments and collaborating with multidisciplinary technology teams.
• Strong stakeholder engagement, communication and problem-solving skills, with the ability to manage competing priorities.
• Previous experience within government, large enterprises or complex technology environments will be advantageous, although government experience is not essential.
• Ability to work independently, take ownership of development deliverables and contribute effectively within an established technical team.
• Availability to commence at short notice is highly desirable, ideally within 2 weeks. Strong candidates with longer notice periods may also be considered.
• Valid Australian working rights, including Australian citizenship, permanent residency or a long-term visa permitting work for the full contract period. Employer sponsorship is not available.
• As a mandatory requirement for this contract role required by our client, applicants are kindly asked to complete a compliance check and upload their work rights verification at www.charterdiligence.com.au/portal. Incomplete submissions may not be considered. If you have any questions or need assistance with the process, please don’t hesitate to contact our team—we’re here to help.

Application Process

Due to the high volume of applications and the limited submission timeframe, we may not be able to contact all applicants. This is not a reflection of interest, but a result of operational constraints. As part of mandatory government contract requirements, priority will be given to candidates who have completed all necessary compliance checks. For applicants with privacy concerns regarding work rights verification submission, documents may be presented in person at our local offices for sighting.

Additional information

• ASAP Start | 6 Months Contract
• Up to $1070/day + super
• Sydney CBD | Hybrid

Charter Diligence is an accredited recruitment agency for the Australian Federal Government and State Governments. We acknowledge the Traditional Owners of the lands on which we operate and pay respect to Aboriginal and Torres Strait Islander Elders past and present. Charter Diligence is a 100% Australian-owned equal opportunity and LGBTQIA+ equity consulting firm and recruitment agency that provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.