ServiceNow Developer

Powerdata Group Consulting; Darwin; A distancia; AUD 140.000 - 190.000; Jornada completa

Descripción de la vacante

Powerdata Group Consulting is seeking an experienced Senior ServiceNow Developer to design, develop, configure, and support enterprise ServiceNow environments in a remote capacity. This role focuses on stability, security, scalability, and alignment with best practices, working closely with business stakeholders, product owners, analysts, and IT teams.

The successful candidate will lead development and integration efforts, build workflows, catalog items, and automation, and ensure seamless

Formación

• Proven experience developing, configuring, and supporting ServiceNow environments.
• Hands-on experience with GlideRecord, Script Includes, Business Rules, Client Scripts.
• Experience with Flow Designer and IntegrationHub.
• Knowledge of OAuth, LDAP, Import Sets, and Transform Maps.
• Ability to deploy changes across Development, Test, UAT and Production.

Responsabilidades

• Design, develop, configure, and maintain ServiceNow applications and modules.
• Develop workflows, Service Catalogue items, and self-service capabilities.
• Maintain platform alignment with best practices and out-of-the-box functionality.
• Develop custom applications and reusable platform components.
• Implement automation to improve service delivery and efficiency.
• Integrate systems using REST/SOAP APIs and manage MID Servers.

Conocimientos

Workflow design

Automation

ServiceNow development

System integration

Security architecture

Stakeholder collaboration

Educación

CSA/CAD Certified

Herramientas

ServiceNow

Flow Designer

IntegrationHub

REST APIs

SOAP APIs

OAuth

LDAP

MID Servers

Transform Maps

Descripción del empleo

Senior ServiceNow Developer (CSA/CAD Certified)

Powerdata Group Consulting Pty Ltd is an Australian ICT consulting firm delivering expertise in data analytics, cloud, cyber security, AI, Microsoft technologies, and digital transformation. Established in 2017, Powerdata Group partners with government and enterprise organizations to deliver secure, scalable, and business-focused technology solutions that drive operational efficiency, innovation, and sustainable outcomes.

Job Description

This is a remote position.

Contract Duration: Initial 12-month engagement with extension options

About the Role

We are seeking an experienced ServiceNow Developer to support, maintain, and enhance enterprise ServiceNow environments

You will be responsible for designing, developing, configuring, integrating, and supporting ServiceNow applications while ensuring platform stability, security, scalability, and adherence to best practice. The role requires close collaboration with business stakeholders, product owners, business analysts, infrastructure teams, and third-party vendors.

Key Responsibilities

ServiceNow Development & Configuration

• Design, develop, configure, and maintain ServiceNow applications and modules.
• Develop workflows, Service Catalogue items, and self-service capabilities.
• Maintain platform alignment with ServiceNow best practices and out-of-the-box functionality.
• Develop custom applications and reusable platform components.

Scripting & Automation

Develop and maintain:

• Business Rules
• Client Scripts
• Script Includes
• UI Actions
• Flow Designer workflows
• Service Portal and Employee Centre components
• Implement automation solutions to improve service delivery and operational efficiency.

Integration Development

Develop and support integrations using:

• REST APIs
• SOAP APIs
• OAuth
• LDAP
• IntegrationHub
• MID Servers
• SQL-based integrations
• Import Sets and Transform Maps
• Troubleshoot and resolve integration issues across enterprise systems.

Platform Administration & Release Management

• Manage update sets and source control.
• Deploy approved changes across Development, Test, UAT, and Production environments.
• Support family upgrades, patching, clones, and platform maintenance activities.
• Remediate skipped records and resolve upgrade-related issues.

Quality Assurance & Testing

• Develop and maintain automated and manual testing assets.
• Utilise the ServiceNow Automated Test Framework (ATF).
• Support User Acceptance Testing (UAT) and release activities.
• Conduct code reviews, health checks, and instance scans.
• Provide Level 3 operational support.
• Investigate complex incidents, defects, and performance issues.
• Identify opportunities to reduce technical debt and improve platform performance.
• Produce technical documentation, deployment guides, and knowledge articles.

Stakeholder Engagement

• Collaborate with business analysts, product owners, and agency stakeholders.
• Provide effort estimates and technical advice.
• Support knowledge transfer and capability uplift of internal NTG personnel.

Requirements

• Proven experience developing, configuring, and supporting ServiceNow environments.

Strong experience with:

• GlideRecord
• Script Includes
• Business Rules
• Client Scripts
• Hands-on experience with Flow Designer and IntegrationHub.
• Experience creating custom IntegrationHub spokes and actions.
• Experience integrating systems using REST and SOAP APIs.
• Strong understanding of OAuth, LDAP, Import Sets, and Transform Maps.
• Experience supporting and troubleshooting MID Servers.
• Strong understanding of ServiceNow security architecture including roles and ACLs.
• Experience managing update sets and deployments across multiple environments.