Senior ServiceNow Architect & Platform Lead

00160 Leidos Australia Pty Ltd.; Canberra; On-site; AUD 120,000 - 180,000; Full time

Job summary

Leidos Australia delivers IT and airborne solutions to protect and advance the Australian way of life. The ServiceNow Consultant will lead design and implementation of ServiceNow capabilities, drive improvements, and ensure governance across the platform.

The role partners with Product Architects, Platform Teams, and stakeholders to deliver scalable, secure solutions and support end-user adoption in a dynamic environment.

Qualifications

• ServiceNow specialist with architecture, development and admin experience.
• Experience solving complex problems in customised ServiceNow environments.
• Familiar with cyber security, automation and ITSM operations.

Responsibilities

• Develop, configure, test, and maintain ServiceNow components, integrations, workflows, and automation solutions aligned to business requirements.
• Design and implement secure, reliable, and scalable ServiceNow solutions with evergreen upgrades and best-practice deployment standards.
• Collaborate with architects, platform teams, and stakeholders to consolidate requirements and support self-service and process improvement.
• Provide hands-on leadership, mentoring, and workload coordination across the Platform Team.
• Develop operational reporting, identify improvement opportunities, and maintain high documentation and governance standards.

Skills

ServiceNow

ITSM

Governance

Low-code/No-code

Education

ServiceNow certifications

ITIL certification

tertiary qualifications in computer information systems

Tools

ServiceNow Platform

Job description

Leidos Australia delivers IT and airborne solutions to protect and advance the Australian way of life. The ServiceNow Consultant will lead design and implementation of ServiceNow capabilities, drive improvements, and ensure governance across the platform.

The role partners with Product Architects, Platform Teams, and stakeholders to deliver scalable, secure solutions and support end-user adoption in a dynamic environment.