ServiceNow Consultant

Leidos; North Canberra; In loco; AUD 120.000 - 170.000; Tempo pieno

Descrizione del lavoro

Leidos Australia seeks a senior ServiceNow Consultant to join the Platform team, delivering governance, design and integration of ServiceNow solutions. You will translate business needs into practical architectures, support ITSM operations, and drive go-live adoption with a focus on security, cost optimisation and performance.

The ideal candidate has hands-on ServiceNow administration, development and architecture expertise, strong stakeholder engagement, and holds or pursues ServiceNow

Competenze

• Requires Australian Citizenship and NV-1 security clearance.
• Experience with ITSM operations and governance.
• Strong communication and stakeholder engagement.
• Bachelor's degree or equivalent; ITIL certification preferred.

Mansioni

• Develop and maintain ServiceNow solutions including components, integrations, workflows, and persona-based designs.
• Contribute to organisational change management, training, and user enablement.
• Design and configure ServiceNow modules and integrations, aligning capabilities with business outcomes.
• Champion platform best practices for development, deployment, release, and Evergreen maintenance.
• Remediate customisations, support updates, and enable low/no-code maturity across teams.
• Lead and collaborate across teams to consolidate requirements, support automation, and ensure valuable solutions.

Conoscenze

ITSM Specialist

ServiceNow Architect

Developer

Technical Business Analyst

System Administrator

Formazione

Bachelor's degree in Computer Information Systems or equivalent

ITIL certification

Strumenti

ServiceNow Administration

ServiceNow Development

ServiceNow Architecture

Descrizione del lavoro

We’re a ‘Family Friendly’ certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them. Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here https://www.leidos.com/company/global/australia/careers

Do Work That Matters

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets.

Your New Role and Responsibilities

The ServiceNow Consultant, reporting to the ServiceNow Product Owner, is a senior member of the ServiceNow Platform team, supporting platform capabilities to meet organisational and customer objectives under sustainment contracts. This role leads improvement and remediation initiatives to maximise value from the ServiceNow investment, translating business and technical requirements into practical solutions for complex needs. It provides technical governance, contributes to IT Service Management and Operations best practices, and supports the design of a platform operating model to improve go‑live success and end‑user adoption. The Consultant evaluates strategic and operational demands against the ServiceNow platform’s architecture, capabilities, and best practices. Additionally, the role develops and maintains governance, standards, templates, and design patterns for teams delivering outcomes on the ServiceNow platform.

Responsibilities

• Develop and maintain ServiceNow solutions including components, integrations, workflows, and persona‑based designs
• Contribute to organisational change management, training, and user enablement
• Design and configure ServiceNow modules and integrations, aligning out‑of‑the‑box capabilities with business outcomes, ensuring security compliance, cost optimisation, and high platform performance and reliability
• Champion platform best practices for development, deployment, release, and Evergreen maintenance
• Remediate customisations, support continuous updates, and enable low/no‑code maturity across teams
• Lead and collaborate across teams, working with architects, developers, analysts, and stakeholders to consolidate requirements, support automation, improve integration, and ensure delivery of valuable, documented solutions
• Coordinate platform operations, including resource scheduling, reporting, workload management, process improvement, mentoring team members, and engaging with vendors to maintain a best‑practice implementation

Recruitment process - virtual / face to face interview & background checks. Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements.

About You

Ideal for an experienced ITSM Specialist with a background as a ServiceNow Solution Architect, Developer, Technical Business Analyst or System Administrator. The role combines business process analysis with deep technical capability, requiring strong communication, stakeholder engagement, and a customer‑focused mindset. Demonstrates creative problem‑solving in complex, customised ServiceNow environments, with a preference for low‑code, out‑of‑the‑box solutions. Shows accountability for end‑to‑end design, ensuring stability, scalability, and sustainable outcomes. Works effectively in agile, collaborative environments, embracing rapid prototyping, partnering with process owners, and proactively identifying priorities without waiting for direction. Strong judgement, ownership, and willingness to step in on critical issues are essential. Holds or is willing to maintain ServiceNow certifications, such as Certified Technical Architect or System Administrator; bachelor’s degree in Computer Information Systems or equivalent, with ITIL certification highly regarded. Brings hands‑on ServiceNow expertise in administration, development, and architecture; skilled in ITSM operations, stakeholder workshops, cybersecurity, documentation, automation, and orchestration. Strong planning, mentoring, and communication skills round out this high‑performance profile. This role does require the successful applicant to be an Australian Citizen, hold a NV‑1 level security clearance.

Diverse Team Members, Shared Values and a Common Purpose

Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive.

Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.

Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.

Pay Range

Pay Range: The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment‑related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment‑related information or any other personal information, please report the email to [e-mail].

Commitment and Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.