Senior ServiceNow Architect & Delivery Leader

Genesis Recruitment Solutions; Sydney; On-site; AUD 150,000 - 200,000; Full time

Job summary

Genesis Recruitment Solutions is seeking a Senior ServiceNow Manager to lead architecture, delivery, and pre- sales across large enterprise transformation programs. You will advise senior stakeholders on ServiceNow strategy and shape solutions from opportunity through to implementation and platform maturity.

Role based in Auckland/Wellington or open to Australian candidates. You will oversee end-to-end ServiceNow delivery across ITSM, ITOM, CSM, HRSD, SPM, IRM/GRC and emerging AI capabilities,

Qualifications

• Experience with large enterprise ServiceNow implementations.
• Proven ability to lead architecture and delivery across multi-workstream programs.
• Strong pre-sales, solutioning and proposal development capabilities.
• Familiarity with ITIL processes and ITSM/ITOM/CSM modules.

Responsibilities

• Lead architecture and delivery of end-to-end ServiceNow solutions across ITSM, ITOM, CSM, HRSD, SPM, IRM/GRC and emerging AI capabilities.
• Own solution architecture across large, complex programs with multiple workstreams.
• Define solution standards, integration patterns, data models, governance frameworks and delivery approaches.
• Assess existing environments and identify opportunities for platform optimisation and governance.
• Provide architecture oversight for integrations between ServiceNow and other enterprise apps.
• Lead RFP/RFI responses and present transformation roadmaps to executives.

Skills

ServiceNow architecture

Pre-sales

Executive stakeholder engagement

ITIL processes

Tools

JavaScript

AngularJS

Job description

Genesis Recruitment Solutions is seeking a Senior ServiceNow Manager to lead architecture, delivery, and pre- sales across large enterprise transformation programs. You will advise senior stakeholders on ServiceNow strategy and shape solutions from opportunity through to implementation and platform maturity.

Role based in Auckland/Wellington or open to Australian candidates. You will oversee end-to-end ServiceNow delivery across ITSM, ITOM, CSM, HRSD, SPM, IRM/GRC and emerging AI capabilities,