Senior Service Delivery Leader – Hybrid, 50+ Team
Leidos
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Benefits offered by this job
Job summary
Leidos Australia is seeking a Senior Service Delivery Manager to lead end-to-end service operations for a Defence client. You will oversee health, performance and customer outcomes across production and non-production environments, guiding a 50+ strong multidisciplinary team and embedding robust service-management practices.
The role offers flexible location across Melbourne, Canberra or Sydney with remote work options.
Qualifications
- Extensive experience in service delivery leadership within complex, high-availability environments.
- Strong knowledge of ITIL/ITSM practices including incident, problem, change, release, and service-level management.
- Ability to shape service strategy, governance and improvement roadmaps with data-driven insights.
- Proven capability to align strategic priorities with operational delivery across a large multidisciplinary team.
Responsibilities
- Own end-to-end health, reliability and performance of production and non-production environments.
- Lead a multidisciplinary team of 50+ technical staff across operations and service desk.
- Shape service strategy, governance framework and continual improvement roadmap.
- Provide guidance to program leaders and senior stakeholders, translating risk and technical conditions into actionable decisions.
Skills
Education
Job description
Leidos Australia is seeking a Senior Service Delivery Manager to lead end-to-end service operations for a Defence client. You will oversee health, performance and customer outcomes across production and non-production environments, guiding a 50+ strong multidisciplinary team and embedding robust service-management practices.
The role offers flexible location across Melbourne, Canberra or Sydney with remote work options.
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