Senior Service Delivery Lead – Defence (50+ Team) | Flexible

Leidos; Melbourne; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Flex Your Way

Wellbeing That Matters

Learn Without Limits

Work That Makes an Impact

Build Your Future

And Much More

Job summary

Leidos Australia is seeking a Senior Service Delivery Manager to lead a multidisciplinary team of 50+ professionals and own the end-to-end health and operational performance of mission-critical services for a Defence customer.

This 12-month fixed term contract offers flexible working with 1-2 days from home and opportunities to shape strategy, governance and continuous improvement across complex environments while delivering measurable outcomes.

Qualifications

• Extensive experience leading service delivery in complex, high‑availability environments.
• Advanced knowledge of IT service management practices across incident, problem, change and SLA management.
• Strong ability to shape service strategy, governance and improvement roadmaps.
• Executive communication and influencing capabilities at senior stakeholder level.

Responsibilities

• Own end-to-end health, reliability and operational performance of production and non-production environments.
• Lead a multidisciplinary team of 50+ technical professionals across service operations and support.
• Shape the service strategy, governance framework and continual improvement roadmap.
• Provide authoritative advice to program leaders and senior stakeholders on complex service issues.

Skills

Service delivery leadership

IT service management

Executive-level communication

Governance

Experience leading large teams

Agile/DevSecOps delivery

Job description

Leidos Australia is seeking a Senior Service Delivery Manager to lead a multidisciplinary team of 50+ professionals and own the end-to-end health and operational performance of mission-critical services for a Defence customer.

This 12-month fixed term contract offers flexible working with 1-2 days from home and opportunities to shape strategy, governance and continuous improvement across complex environments while delivering measurable outcomes.