Luxury Private Club Hospitality Leader

Gurner Group; Sydney; Remote; AUD 60,000 - 85,000; Full time

Job summary

Gurner Group is seeking a dedicated Reservation Booking Manager to oversee reservations for diverse adventure packages and ensure a seamless booking experience for clients. You will maintain accurate records and collaborate with sales, marketing, and operations to meet travel needs.

The role requires strong communication, attention to detail, and the ability to work independently or as part of a team. Remote work may be available for eligible applicants in AU/NZ.

Qualifications

• Experience in customer service, travel, or hospitality industry.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and ability to multi-task in a fast-paced environment.
• Proficient in using reservation management software and Microsoft Office.
• Ability to work independently and in a team setting.
• Strong problem-solving skills with a positive attitude.

Responsibilities

• Manage and coordinate reservations for our adventure packages across channels.
• Communicate with clients via phone and email to provide information and resolve concerns.
• Collaborate with sales and marketing to update and promote packages.
• Utilize reservation management software to track bookings, payments, and cancellations.
• Work closely with operations to confirm arrangements for travel needs.
• Provide exceptional customer service by resolving issues before, during, or after trips.
• Maintain accurate records of reservations for smooth interdepartmental communication.
• Assist in developing new processes to improve the reservation experience.

Skills

Customer service experience

Communication skills

Attention to detail

Multi-tasking

Reservation software

Microsoft Office

Independent & team worker

Problem solving

Tools

Reservation management software

Microsoft Office

Job description

Reservation Booking Manager

We are seeking a highly motivated and detail-oriented individual to join our team as a Reservation Booking Coordinator. As one of the leading companies in the country, we are dedicated to providing our customers with unforgettable experiences all over the world. We are looking for someone who shares our passion for exploration and is committed to making a positive impact in the industry.

Key Responsibilities:

• Manage and coordinate all aspects of reservations for our various adventure packages, ensuring a seamless and enjoyable booking experience for our customers
• Communicate with clients via phone and email to provide information, answer questions, and assist with any concerns regarding their reservations
• Collaborate with our sales and marketing teams to regularly update and promote our packages and special offers
• Utilize reservation management software to track bookings, payments, and cancellations accurately
• Work closely with our operations team to ensure that all reservations are confirmed and all necessary arrangements are made for customers' travel needs
• Provide exceptional customer service by efficiently and effectively resolving any issues that may arise before, during, or after a trip
• Maintain accurate records of reservations and customer information to ensure smooth operation and efficient communication between all departments
• Assist in the development and implementation of new processes and procedures to improve the reservation booking experience for both customers and staff

Qualifications:

• Experience in customer service, travel, or hospitality industry
• Excellent communication skills, both written and verbal
• Strong attention to detail and ability to multi-task in a fast-paced environment
• Proficient in using reservation management software and Microsoft Office
• Ability to work independently and in a team setting
• Strong problem-solving skills with a positive attitude

If you are passionate about exploring the world, have excellent customer service skills, and thrive in a fast-paced environment, we want to hear from you! Join our team and be a part of creating unforgettable adventures for our customers.

Personal Development | Remote | Australia & New Zealand Only

Please only apply if you reside in Australia or New Zealand and are authorised to work in these countries.