Senior Remote Industrial Automation Support Engineer

John Holland Group; Newcastle; Híbrido; AUD 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Mindfulness programme

Volunteer time off

Donation matching

Employee assistance program

Wellbeing program

Online course library

Descripción de la vacante

Rockwell Automation is seeking a Remote Support Engineer to join the RSS team in Hawthorn, Melbourne. You will provide technical support for hardware and software portfolios, resolving complex automation challenges across controllers, HMI, and networks. The role offers hybrid work and opportunities to develop expertise in industrial automation.

You will report to the Team Lead, Remote Support Services, and collaborate with multiple teams to ensure high-quality customer outcomes.

Formación

• Bachelor's degree in Electronics, Mechatronics, Electrical Engineering, Computer Science or related field.
• 2+ years of experience with industrial automation products or systems.
• Strong analytical and troubleshooting skills.
• Excellent verbal and written communication with a customer focus.

Responsabilidades

• Provide technical support via phone, chat, and electronic channels.
• Troubleshoot Rockwell Automation hardware and software products.
• Document troubleshooting steps in service tickets with clear communication.
• Collaborate with Engineering, Product Management, and Quality teams to resolve issues.
• Contribute to Knowledge-Centered Service (KCS) with articles and best practices.
• Develop product-specific expertise and mentor teammates.
• Support continuous improvement initiatives to enhance customer experience.

Conocimientos

Troubleshooting

Analytical thinking

Customer focus

Team collaboration

Educación

Bachelor's degree in Electronics/Mechatronics/EE/CS

Herramientas

CCNA

Descripción del empleo

Rockwell Automation is seeking a Remote Support Engineer to join the RSS team in Hawthorn, Melbourne. You will provide technical support for hardware and software portfolios, resolving complex automation challenges across controllers, HMI, and networks. The role offers hybrid work and opportunities to develop expertise in industrial automation.

You will report to the Team Lead, Remote Support Services, and collaborate with multiple teams to ensure high-quality customer outcomes.