Remote Technical Support Engineer - Industrial Automation

Awx; Mount Isa City; Hybrid; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Mindfulness program (Calm)

Volunteer Paid Time Off

Volunteer/donation matching

Job summary

Rockwell Automation is seeking a Remote Support Engineer to join the RSS team in Hawthorn, Melbourne. You will provide technical support for Rockwell Automation's hardware and software, resolving complex automation challenges across controllers, HMI, networks and related technologies.

You will report to the Team Lead, Remote Support Services, and operate in a hybrid environment. This role offers growth in a fast-paced, customer-centric setting with opportunities to develop diagnostic and

Qualifications

• Bachelor's degree in Electronics, Mechatronics, Electrical Engineering or Computer Science.
• Minimum 2 years of experience with industrial automation products or systems.
• Strong analytical and troubleshooting skills with the ability to resolve complex technical problems.
• Effective verbal and written communication skills with a customer‑focused approach.

Responsibilities

• Provide technical support to customers through phone, chat, and electronic support channels.
• Troubleshoot and resolve issues involving hardware/software products, including controllers, HMI, and networks.
• Analyze, reproduce, and investigate complex technical issues using available tools and environments.
• Document troubleshooting activities and resolutions in service tickets with clear customer communication.
• Collaborate with Engineering, Product Management, Quality and other teams to resolve product issues.
• Contribute to Knowledge-Centered Service (KCS) and maintain technical articles and best practices.
• Develop technical expertise and share knowledge through mentoring and training.
• Support continuous improvement initiatives that enhance customer experience and support quality.

Skills

Python

Go

Java

C++

JavaScript/Node.js

Education

Bachelor's degree in Electronics/Mechatronics/Electrical Engineering/CS

Tools

AWS

Azure

Google Cloud

KCS knowledge

Job description

Rockwell Automation is seeking a Remote Support Engineer to join the RSS team in Hawthorn, Melbourne. You will provide technical support for Rockwell Automation's hardware and software, resolving complex automation challenges across controllers, HMI, networks and related technologies.

You will report to the Team Lead, Remote Support Services, and operate in a hybrid environment. This role offers growth in a fast-paced, customer-centric setting with opportunities to develop diagnostic and