Industrial Automation Remote Support Engineer

Cagayan State University; Melbourne; Ibrido; AUD 90.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Mindfulness programme

Volunteer Time Off

Volunteer donation matching

Employee Assistance Program

Personal wellbeing program

On-track learning library

Descrizione del lavoro

Rockwell Automation is seeking a Remote Support Engineer in Melbourne's Hawthorn area. You will provide technical support for Rockwell hardware and software, resolving complex automation issues across controllers, HMIs, networks, and related technologies.

You will work in a hybrid environment and report to the RSS Team Lead. You will collaborate with Engineering and Product Management, contribute to knowledge articles, and develop expertise in product areas while mentoring teammates and

Competenze

• Bachelor's degree in Electronics, Mechatronics, Electrical Engineering, Computer Science or related field.
• Minimum 2 years of experience with industrial automation products or systems.
• Strong analytical and troubleshooting skills.
• Effective verbal and written communication with a customer-focused approach.

Mansioni

• Provide technical support to customers via phone, chat, and electronic channels.
• Troubleshoot Rockwell Automation hardware/software, including controllers, HMI, and networks.
• Analyze, reproduce, and investigate complex technical issues using tools and test environments.
• Document troubleshooting activities and resolutions in service tickets with clear communication.

Conoscenze

Analytical thinking

Customer communication

Team collaboration

Troubleshooting

Remote support

Formazione

Bachelor's degree in Electronics/Mechatronics/Electrical Engineering/CS

Strumenti

CCNA certification

Descrizione del lavoro

Rockwell Automation is seeking a Remote Support Engineer in Melbourne's Hawthorn area. You will provide technical support for Rockwell hardware and software, resolving complex automation issues across controllers, HMIs, networks, and related technologies.

You will work in a hybrid environment and report to the RSS Team Lead. You will collaborate with Engineering and Product Management, contribute to knowledge articles, and develop expertise in product areas while mentoring teammates and