Remote Support Engineer Industrial Automation

Department of Education; Shire Of Ravensthorpe; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Mindfulness programme with Calm access

Volunteer Paid Time Off after 6 months

Volunteer and donation matching

Employee Assistance Program (EAP)

On Track wellbeing program

On-demand digital course library

Job summary

Rockwell Automation is seeking a Remote Support Engineer for its RSS team based in Hawthorn, Melbourne. You will provide technical support across Rockwell's portfolio, resolving issues in controllers, HMIs, networks, and related technologies, collaborating with engineering and product teams to improve user experience.

The role involves troubleshooting, knowledge sharing, and ongoing learning to support customers across industries worldwide.

Qualifications

• Bachelor's degree in Electronics, Mechatronics, Electrical Engineering, Computer Science or related field.
• Minimum 2 years of experience with industrial automation products or systems.
• Strong analytical and troubleshooting skills.
• Effective verbal and written communication with a customer focus.

Responsibilities

• Provide technical support to customers via phone, chat, and electronic channels.
• Troubleshoot and resolve issues with Rockwell Automation hardware/software, including controllers and HMIs.
• Analyze, reproduce, and investigate complex technical issues using tools and test environments.
• Document troubleshooting activities and resolutions in service tickets; maintain customer communication.

Skills

Programming languages

Industrial networks

Troubleshooting

Communication

Learning agility

Team collaboration

Education

Bachelor's degree in Electronics/Mechatronics/EE/CS

Tools

CCNA or equivalent networking cert

Job description

Rockwell Automation is seeking a Remote Support Engineer for its RSS team based in Hawthorn, Melbourne. You will provide technical support across Rockwell's portfolio, resolving issues in controllers, HMIs, networks, and related technologies, collaborating with engineering and product teams to improve user experience.

The role involves troubleshooting, knowledge sharing, and ongoing learning to support customers across industries worldwide.