Remote Support Engineer — Industrial Automation

Publicroles; Townsville City; Híbrido; AUD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Calm premium membership

Volunteer time off

Donation matching

Employee Assistance Program

Wellbeing programs

Digital course library

Descripción de la vacante

Rockwell Automation is seeking a Remote Support Engineer to join the Remote Support Services (RSS) team in Hawthorn, Melbourne. You will provide technical support for Rockwell Automation's hardware and software portfolio across controllers, HMI, networks, and related technologies.

This hybrid role offers opportunities to develop expertise, collaborate with cross-functional teams, and contribute to knowledge assets through documentation and mentoring.

Formación

• Bachelor's degree in Electronics, Mechatronics, Electrical Engineering, Computer Science or related field.
• Minimum 2 years of experience with industrial automation products or systems.
• Strong analytical and troubleshooting skills with ability to resolve complex problems.
• Effective verbal and written communication with a customer-focused approach.
• Ability to work collaboratively in a fast-paced technical environment.

Responsabilidades

• Provide technical support to customers via phone, chat and electronic channels.
• Troubleshoot and resolve issues involving hardware and software products (controllers, HMI, networks).
• Analyze, reproduce and investigate complex technical issues using tools and test environments.
• Document troubleshooting steps and resolutions in service tickets with clear customer updates.
• Collaborate with Engineering, Product Management, Quality and other teams to resolve issues.
• Contribute to Knowledge-Centered Service (KCS) by creating and maintaining technical articles and best practices.
• Develop technical expertise in product areas and mentor teammates.

Conocimientos

Analytical troubleshooting

Customer-focused communication

Team collaboration

Problem-solving mindset

Educación

Bachelor's degree in Electronics, Mechatronics, Electrical Engineering, Computer Science or related field

Descripción del empleo

Rockwell Automation is seeking a Remote Support Engineer to join the Remote Support Services (RSS) team in Hawthorn, Melbourne. You will provide technical support for Rockwell Automation's hardware and software portfolio across controllers, HMI, networks, and related technologies.

This hybrid role offers opportunities to develop expertise, collaborate with cross-functional teams, and contribute to knowledge assets through documentation and mentoring.