Remote Industrial Automation Support Engineer

Ambrose Construct Group; Melbourne; Hybrid; AUD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Mindfulness programmes with Calm

Volunteer Paid Time Off

Volunteer and donation matching

Employee Assistance Program

On Track wellbeing program

On-demand digital course library

Zusammenfassung

Rockwell Automation is seeking a Remote Support Engineer to join our RSS team in a hybrid environment based in Hawthorn, Melbourne. You will provide technical support across Rockwell hardware and software, including controllers, HMIs, and industrial networks, while resolving complex automation challenges for customers in diverse industries.

You will report to the Team Lead, Remote Support Services, and develop expertise through collaboration with Engineering, Product Management, and Quality

Qualifikationen

• Bachelor's degree in Electronics, Mechatronics, Electrical Engineering, Computer Science or related field.
• Minimum 2 years of experience with industrial automation products or systems.
• Strong analytical and troubleshooting skills.
• Effective verbal and written communication with a customer-focused approach.
• Ability to work collaboratively in a fast-paced technical environment.

Aufgaben

• Provide technical support to customers via phone, chat and electronic channels.
• Troubleshoot and resolve issues involving hardware/software (controllers, HMIs, networks).
• Analyze, reproduce and investigate complex technical problems with available tools and test environments.
• Document troubleshooting activities, findings and resolutions in service tickets clearly.
• Collaborate with Engineering, Product Management, Quality and other teams to resolve product issues.
• Contribute to Knowledge-Centered Service by creating and maintaining technical articles and best practices.
• Develop technical expertise in product areas and share knowledge through mentoring and training.

Kenntnisse

Analytical thinking

Troubleshooting

Customer focus

Team collaboration

Communication skills

Ausbildung

Bachelor's degree in Electronics/Mechatronics/Electrical Engineering/Computer Science

Tools

CCNA

Jobbeschreibung

Rockwell Automation is seeking a Remote Support Engineer to join our RSS team in a hybrid environment based in Hawthorn, Melbourne. You will provide technical support across Rockwell hardware and software, including controllers, HMIs, and industrial networks, while resolving complex automation challenges for customers in diverse industries.

You will report to the Team Lead, Remote Support Services, and develop expertise through collaboration with Engineering, Product Management, and Quality