Remote Industrial Automation Support Engineer

Lumus Imaging; Brisbane; Hybrid; AUD 70.000 - 110.000; Vollzeit

Zusammenfassung

Rockwell Automation in Hawthorn, Melbourne, seeks a Remote Support Engineer to join the Remote Support Services team. The role offers hybrid work and empowers you to assist customers with Rockwell hardware and software across controllers, HMI, and networks.

You will analyze complex automation challenges, document troubleshooting steps, and collaborate with Engineering and Product teams to deliver effective resolutions for a diverse range of industries.

Qualifikationen

• Experience providing technical support via phone, chat or email.
• Familiarity with industrial automation and Rockwell products.
• Strong analytical and diagnostic skills for complex issues.

Aufgaben

• Provide technical support to customers for Rockwell hardware/software through multiple channels.
• Troubleshoot and resolve issues in controllers, HMI, and networks.
• Document issues and resolutions in tickets with clear communication.
• Collaborate with engineering and product teams to resolve product issues.

Kenntnisse

Technical support

Troubleshooting

Customer communication

Documentation

Tools

Rockwell Automation hardware

HMI

Industrial networks

Jobbeschreibung

Rockwell Automation in Hawthorn, Melbourne, seeks a Remote Support Engineer to join the Remote Support Services team. The role offers hybrid work and empowers you to assist customers with Rockwell hardware and software across controllers, HMI, and networks.

You will analyze complex automation challenges, document troubleshooting steps, and collaborate with Engineering and Product teams to deliver effective resolutions for a diverse range of industries.