Remote Support Engineer – Industrial Automation

Chobani, LLC; Melbourne; Híbrido; AUD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Mindfulness programmes with premium to

Volunteer Paid Time off after 6 months

Volunteer donation matching programme

Employee Assistance Program

On Track wellbeing program

On-demand digital course library

Descripción de la vacante

Rockwell Automation seeks a Remote Support Engineer to join the RSS team based in Hawthorn, Melbourne. You will provide technical support for Rockwell hardware and software across controllers, HMI, industrial networks, and related technologies.

This role offers hybrid work and a path to deepen automation expertise while helping customers resolve complex issues. You will report to the Team Lead, Remote Support Services, and collaborate with Engineering, Product Management, Quality, and other

Formación

• Bachelor's degree in Electronics, Mechatronics, Electrical Engineering, Computer Science or related field.
• Minimum 2 years of experience with industrial automation products or systems.
• Strong analytical and troubleshooting skills with the ability to resolve complex technical problems.
• Effective verbal and written communication with a customer-focused approach.
• Ability to work collaboratively in a fast-paced technical environment.

Responsabilidades

• Provide technical support to customers through phone, chat, and electronic channels.
• Troubleshoot and resolve issues involving Rockwell hardware/software across controllers, HMI, and networks.
• Analyze, reproduce, and investigate complex technical issues using available tools and resources.
• Document troubleshooting activities and resolutions in service tickets with clear customer communication.
• Collaborate with Engineering, Product Management and Quality to resolve product issues.
• Contribute to Knowledge-Centered Service with technical articles and best practices.
• Develop technical expertise in product areas and share knowledge through mentoring and training.
• Support continuous improvement initiatives to enhance customer experience and support quality.

Conocimientos

Analytical skills

Troubleshooting

Communication skills

Team collaboration

Educación

Bachelor's degree in Electronics, Mechatronics, Electrical Engineering, Computer Science or related field

Herramientas

Rockwell Automation hardware/software

PLC/HMI knowledge

Industrial networks

Descripción del empleo

Rockwell Automation seeks a Remote Support Engineer to join the RSS team based in Hawthorn, Melbourne. You will provide technical support for Rockwell hardware and software across controllers, HMI, industrial networks, and related technologies.

This role offers hybrid work and a path to deepen automation expertise while helping customers resolve complex issues. You will report to the Team Lead, Remote Support Services, and collaborate with Engineering, Product Management, Quality, and other