Senior Public Trust Officer

Public Trust Office QLD; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

Queensland Public Trustee (QPT) is seeking a Senior Public Trust Officer to join our Customer Experience and Delivery team in Brisbane. You will manage complex matters, provide guidance and coaching to other Public Trust Officers, and engage with internal and external stakeholders to deliver the best financial outcomes for QPT customers.

This permanent full-time role emphasizes governance, compliance, and community engagement, with a focus on reviewing financial documents, supporting junior

Qualifications

• Experience in financial administration, advocacy and customer service.
• Ability to review financial documents for accuracy and policy alignment.
• Strong attention to detail and organisational skills.
• Understand relevant legislation and delegations.

Responsibilities

• Provide professional advice and guidance on complex matters.
• Coach and support junior staff and ensure team governance.
• Coordinate office systems, financial reports and trust account administration.
• Engage with internal and external stakeholders to achieve outcomes.

Skills

Financial administration

Customer service

Stakeholder engagement

Mentoring juniors

Compliance awareness

Job description

Are you passionate about making a meaningful difference in the lives of Queenslanders while developing your expertise in financial administration, trust services and customer advocacy?Queensland Public Trustee (QPT) is seeking a Senior Public Trust Officer to join our Customer Experience and Delivery team in Brisbane.

As a Senior Public Trust Officer, you'll take on a vital role in managing complex matters and providing guidance, coaching, and support to other Public Trust Officers in the team. Your key responsibilities encompass providing professional advice, working as a team to tend to complex matters, supporting junior staff, and ensuring compliance with office policies and procedures. You will engage with internal and external stakeholders to achieve the best financial outcome for QPT customers.

This is a permanent full-time opportunity based in Brisbane.

• Influencing quality outcomes – Review and quality assure the work of Public Trust Officers, ensuring financial documents, statements of account and administrative processes meet legislative, policy and audit requirements.
• Supporting others to succeed – Guide and develop junior staff, contribute to an inclusive and positive team environment, and help build capability across the regional office.
• Operational and financial stewardship – Coordinate office systems, financial reports and trust account administration, ensuring strong governance and compliance.
• Community impact – Assist with local engagement activities that promote QPT services and strengthen awareness within the community.

About you

You're a proactive, collaborative professional with experience in financial administration, advocacy and customer service. You balance empathy with sound judgement, can manage competing priorities and are committed to delivering high-quality outcomes.

To excel in this role, the following attributes will be your keys to success:

• Strong customer service skills with the abilityrespond to enquiries and provide clear, effective guidance.
• Experienced in reviewing financial documents for accuracy and policy alignment.
• Financial and administrative proficiency
• Attention to detail being accurate, organised and able to maintain quality in high‑volume work.
• Understand legislation, policies and procedures, including exercising relevant delegations

Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.

QPT is a value for money independent state trustee service dedicated to trust and estate administration and advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management. We have been looking after Queenslanders and their families since 1916.