Senior Public Trust Officer

Queensland Government; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

The Senior Public Trust Officer role at Queensland Public Trustee in Brisbane involves advising on complex financial matters, coaching Public Trust Officers, and ensuring compliance with policies and procedures. You will work with internal and external stakeholders to deliver high-quality outcomes for QPT customers.

You will review documents for accuracy, guide junior staff, manage high-volume tasks with attention to detail, and participate in community engagement activities while upholding

Qualifications

• Strong customer service skills with the ability respond to enquiries and provide clear, effective guidance.
• Experienced in reviewing financial documents for accuracy and policy alignment.
• Financial and administrative proficiency.
• Attention to detail being accurate, organised and able to maintain quality in high-volume work.
• Understand legislation, policies and procedures, including exercising relevant delegations.

Responsibilities

• Provide professional advice and coaching to Public Trust Officers.
• Work with the team to tend to complex matters and support junior staff.
• Ensure compliance with office policies, procedures and audit requirements.
• Engage internal and external stakeholders to achieve the best financial outcome for QPT customers.
• Coordinate office systems, financial reports and trust account administration, ensuring governance and compliance.
• Contribute to local engagement activities to promote QPT services and community awareness.

Skills

Customer service

Policy review

Financial administration

Attention to detail

Legislation knowledge

Job description

As a Senior Public Trust Officer, you'll take on a vital role in managing complex matters and providing guidance, coaching, and support to other Public Trust Officers in the team. Your key responsibilities encompass providing professional advice, working as a team to tend to complex matters, supporting junior staff, and ensuring compliance with office policies and procedures. You will engage with internal and external stakeholders to achieve the best financial outcome for QPT customers.This is a permanent full-time opportunity based in Brisbane.Why join QPT?Influencing quality outcomes - Review and quality assure the work of Public Trust Officers, ensuring financial documents, statements of account and administrative processes meet legislative, policy and audit requirements.Supporting others to succeed - Guide and develop junior staff, contribute to an inclusive and positive team environment, and help build capability across the regional office.Operational and financial stewardship - Coordinate office systems, financial reports and trust account administration, ensuring strong governance and compliance.Community impact - Assist with local engagement activities that promote QPT services and strengthen awareness within the community.About youYou're a proactive, collaborative professional with experience in financial administration, advocacy and customer service. You balance empathy with sound judgement, can manage competing priorities and are committed to delivering high-quality outcomes.To excel in this role, the following attributes will be your keys to success:Strong customer service skills with the ability respond to enquiries and provide clear, effective guidance.Experienced in reviewing financial documents for accuracy and policy alignment.Financial and administrative proficiencyAttention to detail being accurate, organised and able to maintain quality in high-volume work.Understand legislation, policies and procedures, including exercising relevant delegationsInterested in applying?Please provide the following information in your application:A cover letter (maximum two pages) telling us what you will bring to the role and your motivation for applying.Your current CV or resume (maximum three pages is recommended), including any mandatory and/or other requirements.Details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years. It is preferable to include your current or immediate past supervisor.Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.QPT is a value for money independent state trustee service dedicated to trust and estate administration and advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management. We have been looking after Queenslanders and their families since 1916.This work is licensed under a Creative Commons Attribution 3.0 Australia License.