Senior Public Trust Lead & Coach – Brisbane

Queensland Government; Brisbane; Presencial; AUD 90.000 - 120.000; Jornada completa

Descripción de la vacante

The Senior Public Trust Officer role at Queensland Public Trustee in Brisbane involves advising on complex financial matters, coaching Public Trust Officers, and ensuring compliance with policies and procedures. You will work with internal and external stakeholders to deliver high-quality outcomes for QPT customers.

You will review documents for accuracy, guide junior staff, manage high-volume tasks with attention to detail, and participate in community engagement activities while upholding

Formación

• Strong customer service skills with the ability respond to enquiries and provide clear, effective guidance.
• Experienced in reviewing financial documents for accuracy and policy alignment.
• Financial and administrative proficiency.
• Attention to detail being accurate, organised and able to maintain quality in high-volume work.
• Understand legislation, policies and procedures, including exercising relevant delegations.

Responsabilidades

• Provide professional advice and coaching to Public Trust Officers.
• Work with the team to tend to complex matters and support junior staff.
• Ensure compliance with office policies, procedures and audit requirements.
• Engage internal and external stakeholders to achieve the best financial outcome for QPT customers.
• Coordinate office systems, financial reports and trust account administration, ensuring governance and compliance.
• Contribute to local engagement activities to promote QPT services and community awareness.

Conocimientos

Customer service

Policy review

Financial administration

Attention to detail

Legislation knowledge

Descripción del empleo

The Senior Public Trust Officer role at Queensland Public Trustee in Brisbane involves advising on complex financial matters, coaching Public Trust Officers, and ensuring compliance with policies and procedures. You will work with internal and external stakeholders to deliver high-quality outcomes for QPT customers.

You will review documents for accuracy, guide junior staff, manage high-volume tasks with attention to detail, and participate in community engagement activities while upholding