Senior Business Improvement Officer, Public Trust Office

Queensland Government; Toowoomba Regional; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Queensland Government is seeking a Senior Business Improvement Officer to drive statewide improvements from our Public Trust Office network. You will work with leaders, subject matter experts and stakeholders to identify opportunities, solve complex challenges and implement practical, customer-focused improvements.

This role requires strong analytical skills and effective collaboration across teams. You will be responsible for coordinating change initiatives, delivering reports and business

Qualifications

• Demonstrated experience leading, coordinating or supporting business improvement or organisational change initiatives.
• Strong analytical and problem-solving skills with the ability to identify improvement opportunities and develop practical recommendations.
• Proven ability to engage, influence and collaborate with a diverse range of stakeholders.
• Ability to influence across teams without direct authority, navigate ambiguity and maintain momentum.
• Well-developed project management skills and ability to deliver outcomes within timeframes.
• Excellent written and verbal communication skills for reports, business cases and presentations.

Responsibilities

• Drive meaningful organisational improvement by leading initiatives across processes, systems and ways of working.
• Influence positive change by partnering with leaders and stakeholders to identify opportunities and inform decisions.
• Apply analytical methods and business insights to recommend and implement sustainable improvements.
• Put customers first by delivering practical improvements and better service outcomes.

Skills

Change leadership

Stakeholder engagement

Analytical thinking

Problem solving

Project management

Communication

Job description

Working closely with leaders, subject matter experts and stakeholders, you will facilitate continuous improvement activities, provide practical advice and support change initiatives that improve efficiency, effectiveness and customer outcomes.

This is a permanent full-time opportunity based statewide across Queensland. This position can be performed from any QPT office.

• Drive meaningful organisational improvement: Lead initiatives that enhance processes, systems and ways of working across the organisation.
• Influence positive change: Work with leaders and stakeholders to identify opportunities, solve complex business challenges and support informed decision-making.
• Apply your analytical expertise: Use data, research and business insights to recommend and implement sustainable improvements.
• Put customers first: Help improve how we work and deliver services, creating practical improvements and better outcomes for the customers we serve.

About you

You are a proactive, solutions-focused professional who enjoys getting things done and turning ideas into action. You can bring people together, navigate competing priorities and work across teams to deliver practical improvements and positive customer outcomes.

To excel in this role, the following attributes will be your keys to success:

• Demonstrated experience leading, coordinating or supporting business improvement, process review or organisational change initiatives.
• Strong analytical and problem-solving skills, with the ability to identify improvement opportunities and develop practical recommendations.
• Proven ability to engage, influence and collaborate with a diverse range of stakeholders.
• Ability to influence and collaborate across teams without direct authority, navigate ambiguity and maintain momentum across competing priorities.
• Well-developed project management skills, including the ability to manage competing priorities and deliver outcomes within agreed timeframes.
• Excellent written and verbal communication skills, with the ability to prepare reports, business cases, presentations and recommendations for a range of audiences.
• A commitment to achieving practical outcomes that create value for the organisation and the customers we serve.

Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.

QPT is a value for money independent state trustee service dedicated to trust and estate administration and advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management. We have been looking after Queenslanders and their families since 1916.

Senior Business Improvement Officer, Public Trust Office Toowoomba, Australia