Senior Public Trust Officer

Public Trustee of Queensland; Brisbane; On-site; AUD 90,000 - 110,000; Full time

Job summary

Public Trustee of Queensland is seeking a Senior Public Trust Officer in Brisbane to lead and support a team, ensuring high standards in financial administration and compliance. You will guide colleagues, resolve complex cases and provide sound advice to achieve optimal outcomes for QPT customers.

You will engage with internal and external stakeholders, review financial documents for accuracy, and uphold office policies while fostering an inclusive, high‑performing regional team across Brisbane.

Qualifications

• Experience in financial administration and customer service.
• Ability to review financial documents for accuracy and policy alignment.
• Strong attention to detail and high-volume work capability.
• Ability to work collaboratively and guide junior staff.
• Understanding of relevant legislation and delegations.

Responsibilities

• Influence quality outcomes by reviewing and quality assuring work.
• Support others to succeed by guiding junior staff.
• Coordinate office systems, financial reports and trust accounts.
• Engage with stakeholders to promote QPT services.

Skills

Customer service

Financial document review

Financial & administrative

Attention to detail

Legislation & delegations

Job description

As a Senior Public Trust Officer, you'll take on a vital role in managing complex matters and providing guidance, coaching, and support to other Public Trust Officers in the team. Your key responsibilities encompass providing professional advice, working as a team to tend to complex matters, supporting junior staff, and ensuring compliance with office policies and procedures. You will engage with internal and external stakeholders to achieve the best financial outcome for QPT customers.

This is a permanent full-time opportunity based in Brisbane.

• Influencing quality outcomes – Review and quality assure the work of Public Trust Officers, ensuring financial documents, statements of account and administrative processes meet legislative, policy and audit requirements.
• Supporting others to succeed – Guide and develop junior staff, contribute to an inclusive and positive team environment, and help build capability across the regional office.
• Operational and financial stewardship – Coordinate office systems, financial reports and trust account administration, ensuring strong governance and compliance.
• Community impact – Assist with local engagement activities that promote QPT services and strengthen awareness within the community.

About you

You're a proactive, collaborative professional with experience in financial administration, advocacy and customer service. You balance empathy with sound judgement, can manage competing priorities and are committed to delivering high-quality outcomes.

To excel in this role, the following attributes will be your keys to success:

• Strong customer service skills with the abilityrespond to enquiries and provide clear, effective guidance.
• Experienced in reviewing financial documents for accuracy and policy alignment.
• Financial and administrative proficiency
• Attention to detail being accurate, organised and able to maintain quality in high‑volume work.
• Understand legislation, policies and procedures, including exercising relevant delegations

Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.

QPT is a value for money independent state trustee service dedicated to trust and estate administration and advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management. We have been looking after Queenslanders and their families since 1916.