Customer Administrative Officer

Public Trust Office QLD; Brisbane; Sur place; AUD 60 000 - 70 000; Plein temps

Résumé du poste

Queensland Public Trustee (QPT) invites applications for a Customer Administration Officer (AO2) on a temporary full-time basis in Brisbane. You will deliver frontline and back-office administrative support, manage enquiries, process documentation and assist customers across trustee and estate services.

The role runs until 30 June 2027, offering a collaborative team environment and a chance to contribute to high-quality public-sector service.

Qualifications

• Demonstrated experience in administration and/or customer service roles.
• The ability to manage multiple priorities while maintaining attention to detail.
• Strong communication skills, both written and verbal, with a customer-first approach.
• Confidence using computer systems, databases and standard business applications.
• A collaborative and adaptable mindset, with a willingness to learn and support others.

Responsabilités

• Meaningful customer interactions: Be a trusted first point of contact, supporting customers with empathy, professionalism and care.
• A supportive team environment: Work collaboratively with colleagues to deliver consistent, high-quality administrative services.
• Varied and engaging work: From managing correspondence and records to processing transactions and responding to enquiries, no two days are the same.
• Career development opportunities: Build valuable public sector experience while strengthening your administration and customer service capability.

Description du poste

Are you a customer-focused administration professional who enjoys helping people and keeping things running smoothly? Join the Queensland Public Trustee (QPT) as a Customer Administration Officer and play a key role in delivering responsive, high‑quality services to Queenslanders.This is an excellent opportunity to contribute to a purpose-driven organisation where your organisational skills, attention to detail and commitment to customer service will make a genuine difference.

QPT is seeking a Customer Administration Officer (AO2) to provide frontline and back‑of‑house administrative support, managing enquiries, processing documentation and assisting customers across a range of trustee and estate services. You'll work as part of a collaborative team to ensure customers receive clear information, respectful support and efficient service outcomes.

This is a temporary full-time role based in Brisbane until 30 June 2027.

• Meaningful customer interactions: Be a trusted first point of contact, supporting customers with empathy, professionalism and care.
• A supportive team environment: Work collaboratively with colleagues to deliver consistent, high-quality administrative services.
• Varied and engaging work: From managing correspondence and records to processing transactions and responding to enquiries, no two days are the same.
• Career development opportunities: Build valuable public sector experience while strengthening your administration and customer service capability.

About you

You are a reliable and customer-focused administration professional who takes pride in accuracy and service excellence.

To excel in this role, the following attributes will be your keys to success:

• Demonstrated experience in administration and/or customer service roles.
• The ability to manage multiple priorities while maintaining attention to detail.
• Strong communication skills, both written and verbal, with a customer-first approach.
• Confidence using computer systems, databases and standard business applications.
• A collaborative and adaptable mindset, with a willingness to learn and support others.

Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.

QPT is a value for money independent state trustee service dedicated to trust and estate administration and advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management. We have been looking after Queenslanders and their families since 1916.