Senior Public Trust Officer - Lead & Optimize Trust Services

Public Trust Office QLD; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

Queensland Public Trustee (QPT) is seeking a Senior Public Trust Officer to join our Customer Experience and Delivery team in Brisbane. You will manage complex matters, provide guidance and coaching to other Public Trust Officers, and engage with internal and external stakeholders to deliver the best financial outcomes for QPT customers.

This permanent full-time role emphasizes governance, compliance, and community engagement, with a focus on reviewing financial documents, supporting junior

Qualifications

• Experience in financial administration, advocacy and customer service.
• Ability to review financial documents for accuracy and policy alignment.
• Strong attention to detail and organisational skills.
• Understand relevant legislation and delegations.

Responsibilities

• Provide professional advice and guidance on complex matters.
• Coach and support junior staff and ensure team governance.
• Coordinate office systems, financial reports and trust account administration.
• Engage with internal and external stakeholders to achieve outcomes.

Skills

Financial administration

Customer service

Stakeholder engagement

Mentoring juniors

Compliance awareness

Job description

Queensland Public Trustee (QPT) is seeking a Senior Public Trust Officer to join our Customer Experience and Delivery team in Brisbane. You will manage complex matters, provide guidance and coaching to other Public Trust Officers, and engage with internal and external stakeholders to deliver the best financial outcomes for QPT customers.

This permanent full-time role emphasizes governance, compliance, and community engagement, with a focus on reviewing financial documents, supporting junior