Senior Claims Consultant

MAYDAY Recruitment Group; Brisbane; Sur place; AUD 120 000 - 160 000; Plein temps

Résumé du poste

MAYDAY Recruitment Group partners with an established insurance broking business to recruit a technically strong Senior Claims Consultant. The role focuses on managing complex commercial claims, providing mentoring to a claims team and delivering exceptional client outcomes.

This full-time Brisbane opportunity balances hands-on claims management with technical leadership, stakeholder advocacy and process improvement, with a clear pathway to a Claims Manager position after 6+ months based on

Qualifications

• Minimum 5 years of experience managing complex, high-value insurance claims.
• Strong knowledge of commercial insurance, including property, business interruption and liability.
• Sound understanding of policy interpretation, coverage and claims resolution.
• Excellent negotiation, advocacy and written submission skills.
• Experience providing technical guidance, mentoring or support to colleagues.

Responsabilités

• Manage complex and high-value commercial claims from lodgement through to resolution.
• Assess coverage and liability, interpret policy wordings, and provide sound recommendations within delegated authority.
• Negotiate settlements with insurers and loss adjusters, challenging decisions where appropriate.
• Prepare submissions for internal dispute resolution and AFCA matters.
• Coordinate external experts, including forensic accountants, engineers and legal professionals.
• Mentor and provide technical guidance to Claims Consultants and Claims Support Officers.
• Conduct file reviews, support quality assurance and contribute to training and onboarding.
• Build strong relationships with brokers, clients and insurers, managing escalated enquiries and complaints.
• Support brokers with claims insights, renewal discussions, client meetings and new business opportunities.
• Identify and appropriately support vulnerable clients while maintaining compliance with relevant legislation, industry codes and regulatory requirements.

Connaissances

Complex claims management

Negotiation

Mentoring

Stakeholder management

Leadership

Formation

Diploma of Insurance Broking

ANZIIF qualifications

Description du poste

Brisbane | Full-time | Leadership progression opportunity

Manage complex, high-value commercial claims

Provide technical leadership, mentoring and claims advocacy

Clear pathway to step into a Claims Manager position following 6+ months in the role

Senior Claims Consultant

Brisbane | Full-time | Leadership progression opportunity

• Manage complex, high-value commercial claims

• Provide technical leadership, mentoring and claims advocacy

• Clear pathway to step into a Claims Manager position following 6+ months in the role

Take the next step in your claims career

Are you an experienced insurance claims professional ready to take on greater responsibility and progress into a leadership role?

MAYDAY is partnering with an established insurance broking business seeking a technically strong Senior Claims Consultant to manage complex commercial claims, support and mentor a claims team, and deliver exceptional outcomes for clients.

This is an opportunity to combine hands-on claims management with technical leadership, stakeholder advocacy and process improvement. The successful candidate will initially join as a Senior Claims Consultant, with the opportunity to step into the Claims Manager position following a minimum of six months, subject to performance and readiness.

The opportunity

You will manage a portfolio of complex and high-value claims while acting as a key technical resource for Claims Consultants and Claims Support Officers. Working closely with brokers, clients, insurers and external specialists, you will help drive quality outcomes, resolve escalated matters and strengthen the overall claims function.

Key responsibilities include:

• Manage complex and high-value commercial claims from lodgement through to resolution.

• Assess coverage and liability, interpret policy wordings, and provide sound recommendations within delegated authority.

• Negotiate settlements with insurers and loss adjusters, challenging decisions where appropriate.

• Prepare submissions for internal dispute resolution and AFCA matters.

• Coordinate external experts, including forensic accountants, engineers and legal professionals.

• Manage large-loss and catastrophe claims, supporting the team's response to significant events.

• Mentor and provide technical guidance to Claims Consultants and Claims Support Officers.

• Conduct file reviews, support quality assurance and contribute to training and onboarding.

• Build strong relationships with brokers, clients and insurers, managing escalated enquiries and complaints.

• Support brokers with claims insights, renewal discussions, client meetings and new business opportunities.

• Identify and appropriately support vulnerable clients while maintaining compliance with relevant legislation, industry codes and regulatory requirements.

About you

You are an experienced commercial claims professional who enjoys solving complex problems, advocating for clients and sharing your technical expertise with others. You are ready to take the next step towards claims leadership and have the confidence to support a team through challenging claims and escalations.

To be successful, you will bring:

• At least 5 years' experience managing complex, high-value insurance claims.

• Strong knowledge of commercial insurance, including property, business interruption and liability.

• A sound understanding of policy interpretation, coverage, liability and claims resolution.

• Excellent negotiation, advocacy and written submission skills.

• Experience providing technical guidance, mentoring or support to colleagues.

• The ability to manage competing priorities and build trusted stakeholder relationships.

• A client-focused approach, with strong judgement, professionalism and empathy.

• Tier 2 qualification as a minimum.

Tertiary or insurance-related qualifications, such as a Diploma of Insurance Broking or ANZIIF qualifications, will be highly regarded.

Why consider this opportunity?

• A genuine leadership pathway: The opportunity to progress into the Claims Manager position following 6+ months in the Senior Claims Consultant role.

• Technical ownership: Manage challenging commercial claims and influence claim outcomes.

• Leadership exposure: Mentor colleagues, support escalations and contribute to team development.

• Strong stakeholder engagement: Work closely with brokers, clients, insurers and specialist providers.

• Make an impact: Help improve claims processes, service standards and the overall client experience.

Ready for your next career move?

If you are an experienced claims professional looking to broaden your leadership responsibilities and work towards a Claims Manager position, we'd love to hear from you.