Senior Premium & Credit Manager, Workers' Comp Solutions

Gallagher Bassett; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work

Parental leave

Wellness programs

Health insurance discounts

Birthday leave

Job summary

Gallagher Bassett is seeking a Senior Premium and Credit Account Manager to deliver a cost effective, professional premium and credit management service for Workers' Compensation clients.

You will renew, forecast, and respond to premium questions, maintain employer records, and ensure compliance with relevant legislation while building strong client relationships and contributing to process improvements.

Qualifications

• Workers Compensation/Premium and Credit Management experience.
• Experience in a client service role.
• Knowledge of general business and administrative practices.
• Excellent customer service skills.
• Excellent communication and interpersonal skills.
• PC literate – Database and Microsoft Office.
• Excellent time management and organisational skills.
• Industry specific qualifications highly regarded.
• Coaching and mentoring skills highly regarded.

Responsibilities

• Process renewals and annual adjustments to premium.
• Identify and report risks which may adversely impact on the business.
• Understand and comply with policies around securing and handling company and client information.
• Achieve monthly productivity levels as designated by management.
• Analyse and forecast client premium projections.
• Answer premium related queries via telephone, written correspondence or client visit.
• Maintain employer information and workplace details.
• Accurate assessment/allocation of Workers Compensation Industry Classifications, Premium Calculations, Succession & Grouping.
• Resolve complaints in accordance with company guidelines.
• Create arrangements of premium repayment in line with GBS and VWA guidelines.

Skills

Premium & Credit Mgmt

Client service

Communication

PC literacy

Time management

Organisational skills

Industry qualifications

Coaching & mentoring

Tools

MS Office

Job description

Gallagher Bassett is seeking a Senior Premium and Credit Account Manager to deliver a cost effective, professional premium and credit management service for Workers' Compensation clients.

You will renew, forecast, and respond to premium questions, maintain employer records, and ensure compliance with relevant legislation while building strong client relationships and contributing to process improvements.