Senior Premium & Credit Account Manager — Hybrid Work

972301 Overhead - Premium Vic; Melbourne; Híbrido; AUD 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work arrangements

Parental leave

Reproductive leave

Health insurance discounts

Wellness programs

Birthday leave

Retail discounts

Descripción de la vacante

Gallagher Bassett is seeking a Senior Premium and Credit Account Manager to provide a cost-effective, professional and customer focused premium and credit management service for all Workers' Compensation clients. You will manage renewals, forecast premiums, handle queries, and maintain employer/workplace details while complying with industry regulations.

This role offers hybrid work arrangements and growth opportunities within GB's claims and client services teams.

Formación

• Workers Compensation/Premium and Credit Management experience.
• Experience in a client service role.
• Knowledge of general business and administrative practices.
• Excellent customer service skills.
• Excellent communication and interpersonal skills.
• PC literate – Database and Microsoft Office
• Excellent time management and organisational skills
• Industry specific qualifications highly regarded
• Coaching and mentoring skills highly regarded

Responsabilidades

• Process renewals and annual adjustments to premium.
• Identify and report risks which may adversely impact the business.
• Understand and comply with policies around securing and handling information.
• Achieve monthly productivity level as designated by management.
• Analyse and forecast client premium projections.
• Answer premium related queries via telephone, written correspondence or client visit.
• Maintain employer information and workplace details.
• Accurate assessment/allocation of Workers Compensation classifications and Premium Calculations.
• Resolve complaints in accordance with company guidelines.
• Create arrangements of premium repayment in line with guidelines.
• Comply with relevant legislative requirements.
• Identify opportunities for process improvement.
• Pro-actively manage the debtor position and external relationships.
• Attend internal/external training for knowledge and development.
• Control the value, number, age and proportion of outstanding premium.
• Investigate legal recovery action as required.
• Accept and complete other duties as designated by management.

Conocimientos

Client service

Communication skills

Time management

Organizational skills

Coaching/mentoring

Herramientas

Microsoft Office

Database

Descripción del empleo

Gallagher Bassett is seeking a Senior Premium and Credit Account Manager to provide a cost-effective, professional and customer focused premium and credit management service for all Workers' Compensation clients. You will manage renewals, forecast premiums, handle queries, and maintain employer/workplace details while complying with industry regulations.

This role offers hybrid work arrangements and growth opportunities within GB's claims and client services teams.