Entry-Level Claims Specialist - Workers' Comp

972310 Overhead - Claims Victoria; Melbourne; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

9-day fortnight

Job summary

Gallagher Bassett is seeking a motivated, customer-focused Eligibility Fast Track professional to join our Workers Compensation team. You will fast track claims not disputed by the employer and support prompt outcomes for injured workers.

You will work with workers and employers to confirm injury details, explain return-to-work requirements, entitlements and ongoing processes, ensuring timely registration of claims and provisional payment entitlements where applicable.

Qualifications

• Previous experience in Workers Compensation or insurer environments.
• Strong time management and organisational skills.
• Ability to communicate clearly and professionally with a range of stakeholders.

Responsibilities

• Fast track the assessment of claims that are not disputed by the employer.
• Liaise with workers and employers to gather and confirm injury details.
• Support the return to work process by explaining obligations, entitlements and next steps.
• Ensure timely and accurate registration of claims.
• Activate provisional payment entitlements for mental injury claims where applicable.
• Maintain clear, professional and empathetic communication throughout the claims process.
• Work collaboratively with internal stakeholders to support efficient claim progression.
• Follow established processes, guidelines and compliance requirements.
• Deliver a high standard of customer service to all parties involved.

Skills

Workers Compensation experience

Insurer environments

Customer service experience

Job description

Gallagher Bassett is seeking a motivated, customer-focused Eligibility Fast Track professional to join our Workers Compensation team. You will fast track claims not disputed by the employer and support prompt outcomes for injured workers.

You will work with workers and employers to confirm injury details, explain return-to-work requirements, entitlements and ongoing processes, ensuring timely registration of claims and provisional payment entitlements where applicable.