Senior Premium & Credit Account Manager

972301 Overhead - Premium Vic; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work arrangements

Parental leave

Reproductive leave

Health insurance discounts

Wellness programs

Birthday leave

Retail discounts

Job summary

Gallagher Bassett is seeking a Senior Premium and Credit Account Manager to provide a cost-effective, professional and customer focused premium and credit management service for all Workers' Compensation clients. You will manage renewals, forecast premiums, handle queries, and maintain employer/workplace details while complying with industry regulations.

This role offers hybrid work arrangements and growth opportunities within GB's claims and client services teams.

Qualifications

• Workers Compensation/Premium and Credit Management experience.
• Experience in a client service role.
• Knowledge of general business and administrative practices.
• Excellent customer service skills.
• Excellent communication and interpersonal skills.
• PC literate – Database and Microsoft Office
• Excellent time management and organisational skills
• Industry specific qualifications highly regarded
• Coaching and mentoring skills highly regarded

Responsibilities

• Process renewals and annual adjustments to premium.
• Identify and report risks which may adversely impact the business.
• Understand and comply with policies around securing and handling information.
• Achieve monthly productivity level as designated by management.
• Analyse and forecast client premium projections.
• Answer premium related queries via telephone, written correspondence or client visit.
• Maintain employer information and workplace details.
• Accurate assessment/allocation of Workers Compensation classifications and Premium Calculations.
• Resolve complaints in accordance with company guidelines.
• Create arrangements of premium repayment in line with guidelines.
• Comply with relevant legislative requirements.
• Identify opportunities for process improvement.
• Pro-actively manage the debtor position and external relationships.
• Attend internal/external training for knowledge and development.
• Control the value, number, age and proportion of outstanding premium.
• Investigate legal recovery action as required.
• Accept and complete other duties as designated by management.

Skills

Client service

Communication skills

Time management

Organizational skills

Coaching/mentoring

Tools

Microsoft Office

Database

Job description

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

We have an opportunity for a Senior Premium and Credit Account Manager to provide a cost effective, professional and customer focused premium and credit management service for all Workers' Compensation clients.

How you'll make an impact

• Process renewals and annual adjustments to premium
• Identify and report risks which may adversely impact on the business
• Understand and comply with the policies and procedures around securing and handling company and client information
• Achieve monthly productivity level as designated by management
• Analyse and forecast client premium projections
• Answer premium related queries via telephone, written correspondence or client visit
• Maintain employer information and workplace details
• Accurate assessment/allocation of Workers Compensation Industry Classifications, Premium Calculations, Succession & Grouping
• Resolve complaints in accordance with company guidelines
• Create arrangements of premium repayment in line with GBS and VWA guidelines
• Comply with the Accident Compensation Act 1985, Premiums Order and other relevant Legislative requirements
• Identify opportunities for process improvement
• Pro-actively manage the debtor position ensuring that external business relationships are maintained
• Attend internal and external training courses to update technical knowledge and personal development
• Control the value, number, age and proportion of outstanding premium whilst maintaining scheme benchmarks
• Investigate legal recovery action as required
• Accept and complete other duties and responsibilities as designated by the Team Manager and Operations Manager.

About you

• Workers Compensation/Premium and Credit Management experience
• Experience in a client service role
• Knowledge of general business and administrative practices
• Excellent customer service skills
• Excellent communication and interpersonal skills
• PC literate – Database and Microsoft Office
• Excellent time management and organisational skills
• Industry specific qualifications highly regarded
• Coaching and mentoring skills highly regarded

What we can offer you

• Attractive remuneration packaging and hybrid work arrangements, including Work from Home opportunities.
• Paid Parental Leave to support your family life.
• Reproductive leave.
• A friendly, collaborative, and supportive working environment.
• Opportunities for ongoing education and development, as well as genuine career progression.
• Corporate health insurance discounts, fitness passport, wellness programs, and additional purchased annual leave options.
• Discounts and cash-back offers from hundreds of retailers.
• Birthday leave – take a day off during your birthday month as a gift from GB!

To be considered for this opportunity you must have right to live and work in Australia when applying.