Senior Premium & Credit Account Manager

Gallagher Bassett; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work

Parental leave

Wellness programs

Health insurance discounts

Birthday leave

Job summary

Gallagher Bassett is seeking a Senior Premium and Credit Account Manager to deliver a cost effective, professional premium and credit management service for Workers' Compensation clients.

You will renew, forecast, and respond to premium questions, maintain employer records, and ensure compliance with relevant legislation while building strong client relationships and contributing to process improvements.

Qualifications

• Workers Compensation/Premium and Credit Management experience.
• Experience in a client service role.
• Knowledge of general business and administrative practices.
• Excellent customer service skills.
• Excellent communication and interpersonal skills.
• PC literate – Database and Microsoft Office.
• Excellent time management and organisational skills.
• Industry specific qualifications highly regarded.
• Coaching and mentoring skills highly regarded.

Responsibilities

• Process renewals and annual adjustments to premium.
• Identify and report risks which may adversely impact on the business.
• Understand and comply with policies around securing and handling company and client information.
• Achieve monthly productivity levels as designated by management.
• Analyse and forecast client premium projections.
• Answer premium related queries via telephone, written correspondence or client visit.
• Maintain employer information and workplace details.
• Accurate assessment/allocation of Workers Compensation Industry Classifications, Premium Calculations, Succession & Grouping.
• Resolve complaints in accordance with company guidelines.
• Create arrangements of premium repayment in line with GBS and VWA guidelines.

Skills

Premium & Credit Mgmt

Client service

Communication

PC literacy

Time management

Organisational skills

Industry qualifications

Coaching & mentoring

Tools

MS Office

Job description

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

We have an opportunity for a Senior Premium and Credit Account Manager to provide a cost effective, professional and customer focused premium and credit management service for all Workers' Compensation clients.

How you'll make an impact

• Process renewals and annual adjustments to premium
• Identify and report risks which may adversely impact on the business
• Understand and comply with the policies and procedures around securing and handling company and client information
• Achieve monthly productivity level as designated by management
• Analyse and forecast client premium projections
• Answer premium related queries via telephone, written correspondence or client visit
• Maintain employer information and workplace details
• Accurate assessment/allocation of Workers Compensation Industry Classifications, Premium Calculations, Succession & Grouping
• Resolve complaints in accordance with company guidelines
• Create arrangements of premium repayment in line with GBS and VWA guidelines
• Comply with the Accident Compensation Act 1985, Premiums Order and other relevant Legislative requirements
• Identify opportunities for process improvement
• Pro-actively manage the debtor position ensuring that external business relationships are maintained
• Attend internal and external training courses to update technical knowledge and personal development
• Control the value, number, age and proportion of outstanding premium whilst maintaining scheme benchmarks
• Investigate legal recovery action as required
• Accept and complete other duties and responsibilities as designated by the Team Manager and Operations Manager.

About you

• Workers Compensation/Premium and Credit Management experience
• Experience in a client service role
• Knowledge of general business and administrative practices
• Excellent customer service skills
• Excellent communication and interpersonal skills
• PC literate – Database and Microsoft Office
• Excellent time management and organisational skills
• Industry specific qualifications highly regarded
• Coaching and mentoring skills highly regarded

What we can offer you

• Attractive remuneration packaging and hybrid work arrangements, including Work from Home opportunities.
• Paid Parental Leave to support your family life.
• Reproductive leave.
• A friendly, collaborative, and supportive working environment.
• Opportunities for ongoing education and development, as well as genuine career progression.
• Corporate health insurance discounts, fitness passport, wellness programs, and additional purchased annual leave options.
• Discounts and cash-back offers from hundreds of retailers.
• Birthday leave – take a day off during your birthday month as a gift from GB!

To be considered for this opportunity you must have right to live and work in Australia when applying.