Senior Practice Manager – Fraser Coast Area

Private Advertiser; Brisbane; On-site; AUD 150,000 - 200,000; Full time

Job summary

Private Advertiser in Queensland seeks a Senior Practice Manager to lead six dental clinics across Maryborough and Hervey Bay. You will own multi-site operations, staff leadership and financial performance.

You’ll implement improvements, oversee recruitment, payroll, and compliance, and partner with owners to drive growth and patient experience. Travel between clinics is expected in a growing dental group.

Qualifications

• Proven experience in dental practice management or senior healthcare management.
• Experience in staff management, recruitment and operational leadership.
• Strong financial understanding including payroll, accounts, budgeting and performance reporting.

Responsibilities

• Oversee operations across six dental clinics with staffing and rostering.
• Manage financial administration, payroll, accounts payable/receivable and reporting.
• Recruit, retain and develop dentists, dental assistants, receptionists and support staff.
• Ensure compliance and quality assurance across all practices.
• Improve systems, processes and technology to boost efficiency.
• Work with business owners to implement strategic improvements.

Skills

Dental practice management

Leadership

Financial management

HR management

Problem solving

Tools

EXACT software

Xero

Job description

Are you an experienced, commercially minded Practice Manager who thrives on responsibility, problem-solving and driving business performance?

We are seeking a highly capable, proactive and results-driven Senior Practice Manager to join our established and growing group of six dental practices across the Maryborough, Hervey Bay and surrounding regions.

This is an exciting opportunity for an experienced leader who enjoys taking ownership, improving systems, developing high-performing teams and making a measurable difference to business operations.

You will work collaboratively with our existing Practice Manager, administrative support team and business owners to oversee operations across our practices.

We are not simply looking for someone to maintain existing systems. We are looking for someone who can identify opportunities, implement improvements, solve problems independently and genuinely add value to our organisation.

Key Responsibilities

1. Multi-Practice Operations & Leadership

Work alongside the existing management team to ensure the efficient day-to-day operation of six dental clinics.

Oversee staffing, rostering, workflows, patient services and operational requirements.

Identify inefficiencies and implement practical solutions to improve productivity.

Develop and maintain consistent systems, policies and procedures across all locations.

Take ownership of operational challenges and ensure timely resolution.

Maintain strong communication between dentists, support staff, management and business owners.

2. Financial Management & Business Performance

Oversee financial administration, bookkeeping processes, accounts payable and receivable, and financial reporting in collaboration with the accounts team.

Ensure accurate and timely processing of dentist commissions and staff payroll.

Monitor outstanding accounts, expenditure, cash flow and operational costs.

Review clinic performance, revenue, profitability and productivity.

Identify opportunities to reduce unnecessary expenditure and improve financial efficiency.

Prepare and interpret regular performance reports and key performance indicators (KPIs).

Assist with budgeting, forecasting and business improvement initiatives.

3. Recruitment, Retention & Human Resources

Proactively manage recruitment of dentists, dental assistants, receptionists and other support staff.

Develop effective recruitment strategies to attract and retain high-quality clinicians and employees, particularly in regional locations.

Coordinate interviews, onboarding, induction and training.

Manage staff performance, probation reviews, feedback and development.

Improve employee engagement, workplace culture and staff retention.

Address workplace concerns and performance issues professionally and promptly.

Support compliance with applicable employment legislation, awards and workplace policies.

Build strong professional relationships with dentists across all clinics.

Coordinate dentist schedules, leave arrangements and clinical support requirements.

Ensure accurate and timely dentist commission calculations and payments.

Support dentist recruitment, retention and long-term engagement.

Identify and address operational issues affecting clinician productivity and satisfaction.

Develop and implement strategies to improve clinic revenue, patient retention and operational performance.

Monitor appointment book utilisation, cancellations, recalls and treatment acceptance.

Improve patient experience, communication and service standards.

Identify opportunities for growth, including service expansion and practice development.

Review existing systems and introduce more effective processes, automation and technology where appropriate.

Work closely with the business owners to implement strategic improvements.

6. Compliance & Quality Assurance

Support compliance with relevant dental industry regulations, infection control standards and workplace health and safety requirements.

Maintain accurate documentation, policies and staff records.

Coordinate equipment maintenance, supplier relationships and operational requirements.

Ensure consistency in administrative and clinical support standards across all practices.

About You

We are seeking someone who is confident, resourceful, highly organised and capable of managing multiple priorities without constant supervision.

Proven experience in dental practice management or a comparable senior healthcare management role.

Demonstrated experience in staff management, recruitment and operational leadership.

Strong financial understanding, including payroll, accounts, budgeting and performance reporting.

Excellent organisational, communication and problem-solving skills.

Ability to work independently, take initiative and follow tasks through to completion.

Confidence managing difficult conversations, performance concerns and competing priorities.

Strong computer literacy and ability to learn and improve practice management systems.

A proactive, accountable and solutions-focused approach.

Willingness to travel between clinic locations as required.

Highly Desirable

Previous experience managing multiple dental or healthcare practices.

Experience with EXACT dental practice management software.

Knowledge of Australian dental billing, clinician commission structures and healthcare administration.

Experience with Xero or similar accounting and payroll systems.

Demonstrated success improving business profitability, recruitment outcomes and team retention.

Experience introducing operational improvements and measurable performance targets.

What We Offer

A senior leadership opportunity within an established multi-practice dental group.

The opportunity to work collaboratively with an existing management and administrative support team.

Genuine involvement in business development and operational decision-making.

A varied and challenging role with the autonomy to implement meaningful improvements.

Supportive business owners who value initiative, accountability and results.

Competitive remuneration commensurate with experience and demonstrated capabilities.

Long-term career opportunities within a growing organisation.

Who Will Succeed in This Role?

You are someone who notices a problem before it becomes a bigger issue, takes responsibility for finding a solution and follows through until it is resolved.

You are comfortable working with numbers, managing people, coordinating multiple locations and balancing operational priorities.

Most importantly, you are someone who takes pride in delivering results, improving business performance and building strong, reliable teams.