Practice Manager – Dental & Denture Clinic

Sea Breeze Dentistry; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive remuneration

Career development opportunities

Leadership role in growing practice

Job summary

Seabreeze Dentistry & Denture Clinic in Seaford, Victoria, is seeking a highly organised Practice Manager to lead daily operations of both dental and denture services, backed by an on-site laboratory.

You will oversee appointments, staff leadership, financial performance, patient experience and coordination with the lab, driving efficiency and growth within a welcoming, professional clinic.

Qualifications

• Previous experience managing a dental practice or senior dental administration role.
• Strong knowledge of dental practice operations, scheduling, billing and patient management.
• Excellent leadership, communication and organisational skills.
• Ability to manage multiple priorities in a busy clinical environment.
• Sound understanding of dental private health insurance claiming and Medicare dental programs.
• Confidence in monitoring KPIs and preparing reports.
• Proactive, professional and patient-focused attitude.

Responsibilities

• Oversee smooth daily operation of dental and denture services.
• Manage appointment scheduling, clinical workflows and patient coordination.
• Ensure optimal utilisation of chairs, clinicians and lab resources.
• Develop and maintain practice policies, procedures and systems.
• Identify inefficiencies and implement practical improvements.
• Manage supplier relationships, stock control and maintenance.
• Ensure infection control, compliance and safety requirements are met.

Skills

Practice management

Leadership

Organisation

Dental billing

Appointment scheduling

Patient management

Dental software

Tools

Dental4Windows (D4W)

Job description

Seabreeze Dentistry & Denture Clinic is a growing dental practice located in Seaford, Victoria, offering comprehensive general dentistry, cosmetic dentistry, dental implants, and specialised denture services.

With an on-site dental laboratory and a team of dentists, dental prosthetists, dental assistants and administrative staff, we pride ourselves on delivering high-quality, personalised patient care in a welcoming and professional environment.

We are seeking a highly organised, motivated and experienced Practice Manager to oversee the daily operations of our dental and denture clinic.

This is a leadership opportunity for someone who is passionate about patient care, business growth, team development and operational excellence.

About Us

Seabreeze Dentistry & Denture Clinic is a growing dental practice located in Seaford, Victoria, offering comprehensive general dentistry, cosmetic dentistry, dental implants, and specialised denture services.

With an on-site dental laboratory and a team of dentists, dental prosthetists, dental assistants and administrative staff, we pride ourselves on delivering high-quality, personalised patient care in a welcoming and professional environment.

We are seeking a highly organised, motivated and experienced Practice Manager to oversee the daily operations of our dental and denture clinic.

This is a leadership opportunity for someone who is passionate about patient care, business growth, team development and operational excellence.

Key Responsibilities

1. Practice Operations & Management

• Oversee the smooth and efficient daily operation of both dental and denture services.

• Manage appointment scheduling, clinical workflows, patient coordination and overall practice efficiency.

• Ensure optimal utilisation of dental chairs, clinicians' time and laboratory resources.

• Develop, implement and maintain practice policies, procedures and operational systems.

• Identify operational inefficiencies and introduce practical improvements.

• Manage supplier relationships, stock control, ordering and general practice maintenance.

• Ensure equipment servicing, infection control processes and other compliance requirements are maintained.

2. Staff Leadership & Performance Management

• Lead, supervise and support reception staff, dental assistants and other administrative team members.

• Coordinate clinician rosters, staff schedules, leave and daily workloads.

• Conduct regular team meetings, performance reviews and staff training.

• Establish clear staff responsibilities, accountability and performance expectations.

• Support recruitment, onboarding and ongoing professional development.

• Promote a positive, respectful, productive and patient-focused workplace culture.

• Address workplace challenges and resolve staff concerns professionally.

3. Financial Management & Practice Performance

• Monitor daily, weekly and monthly practice revenue and financial performance.

• Establish and track key performance indicators (KPIs) for dentists, dental prosthetists and administrative staff.

• Monitor appointment-book utilisation, production targets, cancellations and failed-to-attend appointments.

• Oversee billing accuracy, payment collection, outstanding accounts and payment plans.

• Monitor clinician productivity and identify opportunities to improve practice profitability.

• Prepare regular financial and operational performance reports for the Clinic Director.

• Support cost management, operational budgeting and efficient resource allocation.

• Work with the practice's bookkeeping and accounting systems to maintain accurate financial processes.

4. Patient Experience & Treatment Coordination

• Ensure every patient receives a welcoming, professional and personalised experience.

• Oversee patient enquiries, appointment confirmations, recalls and follow-up communications.

• Monitor outstanding treatment plans and coordinate appropriate follow-ups to assist patients in proceeding with recommended care.

• Ensure treatment plans, financial estimates and consent documentation are correctly managed.

• Handle patient feedback, complaints and concerns professionally and promptly.

• Develop strategies to improve patient retention, satisfaction and referrals.

• Monitor patient reviews and implement initiatives to strengthen the clinic's reputation.

• Support patients with private health insurance, Medicare CDBS, DVA and other eligible dental funding arrangements.

5. Denture Clinic & On-Site Laboratory Coordination

• Coordinate patient appointments and workflows between dental prosthetists, dentists and the on-site dental laboratory.

• Monitor the progress of denture cases, including impressions, try-ins, fitting appointments and delivery deadlines.

• Ensure effective communication between clinicians, laboratory personnel and patients.

• Oversee scheduling for denture repairs, relines, adjustments and other prosthetic services.

• Minimise delays and ensure patient expectations are managed effectively.

• Identify opportunities to improve workflow efficiency and expand denture services.

6. Marketing, Business Growth & Community Engagement

• Work closely with the Clinic Director to implement business growth strategies.

• Support marketing campaigns, promotional initiatives and patient acquisition activities.

• Build and maintain professional relationships with referring dentists, medical clinics, aged-care providers and local community organisations.

• Track patient referral sources and evaluate marketing performance.

• Identify opportunities to attract new patients and increase treatment acceptance.

• Support the development of new services and the ongoing growth of the practice.

• Help strengthen the reputation and visibility of Seabreeze Dentistry & Denture Clinic within the local community.

7. Compliance, Quality Assurance & Risk Management

• Ensure the practice operates in accordance with applicable Australian dental industry regulations and professional standards.

• Oversee infection prevention and control systems, sterilisation documentation and clinical safety procedures in collaboration with the clinical team.

• Maintain staff records, relevant registrations, training documentation and required certifications.

• Support radiation safety documentation, equipment licences and compliance processes.

• Ensure patient confidentiality and privacy obligations are maintained.

• Monitor workplace health and safety procedures, incident reporting and risk management.

• Coordinate quality improvement initiatives and prepare the practice for relevant audits and inspections.

Key Performance Indicators (KPIs)

The successful Practice Manager will be accountable for monitoring and improving:

• Practice revenue and overall operational profitability.

• Clinician productivity and appointment-book utilisation.

• Patient recall, retention and rebooking rates.

• Outstanding treatment plan follow-ups and treatment acceptance.

• Patient satisfaction, feedback and complaint resolution.

• Failed-to-attend appointments and last-minute cancellations.

• Staff performance, attendance and operational efficiency.

• Denture laboratory turnaround times and case coordination.

• New patient growth and referral performance.

• Compliance, documentation and overall practice standards.

Performance targets will be established collaboratively with the Clinic Director and reviewed regularly.

Skills, Experience & Qualifications

Essential:

• Previous experience managing a dental practice or working in a senior dental administration or leadership role.

• Strong knowledge of dental practice operations, appointment scheduling, billing and patient management.

• Excellent leadership, communication and organisational skills.

• Ability to manage multiple priorities in a busy clinical environment.

• Sound understanding of dental treatment coordination, private health insurance claiming and Medicare dental programs.

• Confidence in monitoring financial performance, managing KPIs and preparing reports.

• Strong problem-solving skills and the ability to take initiative.

• A professional, approachable and patient-focused attitude.

• Excellent computer skills and experience using dental practice management software.

Highly Desirable:

• Experience managing a multidisciplinary dental practice.

• Knowledge of dental prosthetics, denture workflows and on-site laboratory operations.

• Experience with Dental4Windows (D4W) or similar dental software.

• Familiarity with Xero or other accounting systems.

• Experience in dental marketing, patient retention and business development.

• Understanding of Australian dental infection control, workplace safety and regulatory requirements.

• Previous experience implementing operational improvements and managing business growth.

What We Offer

• An opportunity to take a leadership role in an established and growing dental and denture clinic.

• A supportive and professional working environment.

• Direct involvement in business development, decision-making and operational improvements.

• The opportunity to introduce new systems, develop staff and make a measurable difference.

• Competitive remuneration based on experience and capabilities.

• Long-term career development opportunities as the practice continues to grow.

The Ideal Candidate

We are looking for someone who is more than an administrator.

Our ideal Practice Manager is a proactive leader who takes ownership of the practice, motivates the team, understands the importance of financial performance and genuinely cares about delivering an exceptional patient experience.

You will have the confidence to make decisions, solve problems independently and work closely with the Clinic Director to develop a well-organised, efficient and profitable dental practice.

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