Senior Post-Award Grants & Research Funding Lead

University of Newcastle Employees, Location, Alumni; Newcastle; Remote; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Training opportunities

Supportive community

Flexible remote work

Employee discounts

Flexible schedule

Career development

Job summary

HJB Travels Agency USA is seeking a Remote Travel Specialist to guide clients from planning through safe return, delivering seamless, stress‑free experiences. You will handle inquiries, bookings, updates, and problem‑solving with professionalism, while benefiting from structured training and ongoing support for agents in Australia.

This role offers flexible hours, part‑time or full‑time options, remote work from anywhere, exclusive travel perks, and a collaborative, mentoring team focused on

Qualifications

• Excellent communication skills, written and verbal.
• Background in customer service, ideally in travel, tourism or hospitality.
• Attention to detail, organized, proactive mindset.
• Tech‑savvy and quick to learn systems and booking tools.
• Genuine enthusiasm for travel and helping others.

Responsibilities

• Respond to client inquiries across email, phone and messaging in a timely, professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate, up‑to‑date information on destinations, documents and processes.
• Follow up with clients to confirm plans and gather feedback after trips.
• Address concerns with empathy and efficiency to ensure client satisfaction.
• Deliver professional customer service remotely with flexible hours.

Skills

Excellent communication

Customer service background

Travel industry knowledge

Tech-savvy

Enthusiasm for travel

Tools

Booking tools

CRM systems

Internet research

Job description

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress‑free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

While HJB Travels Agency USA is proudly based in Massachusetts, we foster a supportive, global community . We provide structured training, mentorship, and ongoing support for agents located in the Australia , ensuring you’re fully equipped to succeed regardless of location.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post‑trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.
• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry‑only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech‑savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.

Your Role

• Deliver professional customer service in‑person, via phone, or email.
• Assist clients in planning seamless experiences.
• Prepare and manage client itineraries and needs.
• Maintain meticulous records in line with government regulations and company policies.
• Organize and manage files effectively.

What We Offer

• Multiple Training Opportunities: We believe in nurturing our team’s potential with extensive training support.
• Supportive Community: Engage in our group forum and monthly virtual gatherings to share ideas, seek assistance, and foster a sense of belonging.
• Flexible Working Arrangements: Choose between part‑time or full‑time roles, all with the convenience of remote work.
• Employee discounts to fuel your passion.
• Flexible schedule for a better work‑life balance.
• Professional development assistance to advance your career.

About the Role

As a Holiday Consultant, youll help families, couples, and groups plan memorable holidays year‑round. Youll provide personalized recommendations, coordinate bookings, and ensure every trip is seamless and stress‑free from start to finish.

Recommend customized holiday packages and itineraries.

Arrange accommodations, tours, and seasonal excursions.

Share destination insights and highlight local events or experiences.

Maintain clear communication with clients before and during travel.

Qualifications

Strong communication and interpersonal skills.

Enthusiasm for travel, culture, and holiday planning.

Organized, detail‑oriented, and comfortable working remotely.

What We Offer

Comprehensive training and professional development.

Supportive, mentorship‑driven team culture.

Access to travel education, industry resources, and exclusive perks.

Itinerary Specialist

Must be authorized to work in the US, UK, Australia, LATAM, or Spain.

Must have access to reliable internet.