Donation Sorter & Pricing Pro – Fast-Paced Warehouse

Savers; Melbourne; Remote; AUD 50,000 - 80,000; Full time

Benefits offered by this job

Remote flexibility

Travel perks & discounts

Ongoing training

Community in travel

Job summary

Savers invites a Remote Travel Specialist to guide clients through every stage of their journey, designing personalized itineraries and handling bookings with care.

You will respond to inquiries across email, phone and messaging; assist with modifications and special requests; provide destination details and travel documentation; and follow up to gather feedback, ensuring a seamless, rewarding experience. Remote work is supported with flexible hours and industry discounts.

Qualifications

• Excellent written and verbal communication for diverse clients.
• Background in customer service within travel, tourism, or hospitality.
• High attention to detail and proactive, organized mindset.
• Tech-savvy with ability to learn new booking tools quickly.
• Genuine enthusiasm for travel and helping others create memories.

Responsibilities

• Respond to client inquiries across email, phone, and messaging in a timely, professional manner.
• Assist clients with booking modifications, cancellations, and special travel requests.
• Provide accurate information on destinations, documentation, and agency processes.
• Follow up with clients to confirm plans and gather feedback post-trip.
• Address concerns with empathy and efficiency to ensure satisfaction.
• Leverage remote flexibility to work with hours that fit your lifestyle.
• Access exclusive travel perks and industry discounts.
• Engage in ongoing training and mentorship from the team.
• Be part of a passionate travel community focused on dream-making.

Skills

Communication skills

Customer service experience

Attention to detail

Tech-savvy

Enthusiasm for travel

Tools

Booking systems

CRM software

Job description

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

While HJB Travels Agency USA is proudly based in Massachusetts, we foster a supportive, global community. We provide structured training, mentorship, and ongoing support for agents located in the Australia, ensuring you’re fully equipped to succeed regardless of location.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.
• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.

About the Role: As a Holiday Specialist, youll design customized holiday experiences that match