Marketing & Events Specialist Anz Contract

Axon

Darwin

Remote

AUD 55,000 - 76,000

Full time

14 days+

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Benefits offered by this job

Fully remote flexibility

Exclusive travel perks and discounts

Professional development and mentoring

Supportive team culture

Job summary

HJB Travels Agency USA is seeking a Remote Travel Consultant to support clients from concept to return, delivering seamless, memorable travel experiences.

You will assist with bookings, provide destination insights, and handle inquiries across channels with professionalism and care. The role emphasizes empathy, accuracy, and a passion for helping others plan unforgettable journeys.

Qualifications

Experience in customer service—ideally in travel, tourism, or hospitality.
Strong written and verbal communication skills.
High attention to detail with strong organizational and follow‑through habits.
Tech-savvy and quick to adapt to new systems and booking tools.

Responsibilities

Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
Support travelers with booking updates, modifications, cancellations, and special requests.
Provide accurate, up‑to‑date insights on destinations, travel documents, and agency procedures.
Follow up to confirm trip details and gather feedback post‑travel.
Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Skills

Customer service

Travel industry knowledge

Written and verbal communication

Attention to detail

Tech-savvy

Job description

Remote Travel Consultant

As a Remote Travel Consultant, you’ll play a mission‑critical role in supporting our clients from their very first trip idea all the way to their safe return home. You’ll be the steady, knowledgeable guide who keeps their travel experience seamless, stress‑free, and genuinely memorable. From handling bookings to troubleshooting challenges, you’ll bring professionalism, care, and that classic service mindset that never goes out of style.

Alma Aventurera prides itself on delivering personalized, high‑quality support to travelers nationwide. We’ve built our reputation on trust, consistency, and heart—and we’re excited to welcome someone who shares those values.

Key Responsibilities

Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
Support travelers with booking updates, modifications, cancellations, and special requests.
Provide accurate, up‑to‑date insights on destinations, travel documents, and agency procedures.
Follow up to confirm trip details and gather feedback post‑travel.
Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Benefits

Fully remote flexibility ‑ work from anywhere and design a schedule that aligns with your lifestyle.
Exclusive travel perks and access to industry‑only discounts.
Professional development through ongoing training, mentorship, and team support.
Community culture where passion for travel, connection, and meaningful memories drives everything we do.

What We’re Looking For

Strong written and verbal communication skills.
Experience in customer service—ideally in travel, tourism, or hospitality.
High attention to detail with strong organizational and follow‑through habits.
Tech‑savvy and quick to adapt to new systems and booking tools.
A genuine love for travel and helping others design unforgettable journeys.

Remote Travel Specialist Features

Plan and customize travel itineraries, provide travel advice, handle bookings, manage customer relationships, stay updated on travel trends.

Job Details

Location: Remote

Contract: Permanent

Working Hours: Flexible

Must be authorized to work in the US, UK, Australia, LATAM, or Spain.

About the Agency

At HJB Travels Agency USA, based in Massachusetts, we pride ourselves on delivering personalized, high‑quality service to travelers across the country.

Why Join Us