Servicenow Technical Consultant / Solution Designer

Xpt Software Australia Pty; Ballarat; Teletrabalho; AUD 50 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training opportunities

Supportive community

Remote work

Competitive pay

Employee discounts

Flexible schedule

Professional development

Resumo da oferta

HJB Travels Agency USA, proudly based in Massachusetts, is expanding its global travel team with a Remote Travel Specialist role.

You will guide clients from planning through safe return, answer questions, arrange itineraries, and resolve issues with professionalism while working remotely. We offer training, mentorship, and ongoing support for agents located in Australia, ensuring you’re equipped to succeed regardless of location.

Responsabilidades

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up‑to‑date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post‑trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.
• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry‑only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

Descrição da oferta de emprego

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress‑free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

While HJB Travels Agency USA is proudly based in Massachusetts, we foster a supportive, global community. We provide structured training, mentorship, and ongoing support for agents located in Australia, ensuring you’re fully equipped to succeed regardless of location.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up‑to‑date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post‑trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.
• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry‑only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech‑savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.

What We Offer

• Multiple Training Opportunities: We believe in nurturing our teams potential with extensive training support.
• Supportive Community: Engage in our group forum and monthly virtual gatherings to share ideas, seek assistance, and foster a sense of belonging.
• Flexible Working Arrangements: Choose between part‑time or full‑time roles, all with the convenience of remote work.
• Competitive Pay: We offer a solid base salary plus performance‑based bonuses.
• Employee discounts to fuel your passion.
• Flexible schedule for a better work‑life balance.
• Professional development assistance to advance your career.

Your Role

• Deliver professional customer service in‑person, via phone, or email.
• Assist clients in planning seamless experiences.
• Prepare and manage client itineraries and needs.
• Maintain meticulous records in line with government regulations and company policies.
• Organize and manage files effectively.

Who We Are Looking For

• A responsible, self‑driven individual with a strong work ethic and professional demeanor.
• Someone who thrives both independently and as a team player.
• A detail‑oriented, organized professional with exceptional communication skills.
• Coachability and a keenness to learn and grow within the industry.

Embark on a journey today, where your career is as rewarding as the experiences you create for others.

Requirements

• Must be authorized to work in the US, UK, Australia, LATAM, or Spain.
• Must have access to reliable internet.
• Must possess strong communication and customer service skills.
• Must be organized, detail‑oriented, and comfortable working remotely.