Remote Travel Specialist

Hjbtravels; Melbourne; À distance; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Remote flexibility

Exclusive travel perks

Ongoing training and support

Community engagement

Résumé du poste

A global travel agency is seeking a Remote Travel Specialist to assist clients throughout their travel journey. You'll engage with clients through various channels, helping them with bookings and modifications while ensuring an exceptional experience. The ideal candidate should have strong communication skills and a background in customer service, especially in travel or hospitality. This role offers remote flexibility and professional growth opportunities through a supportive community.

Qualifications

• Strong written and verbal communication skills.
• Experience in customer service, preferably in travel or hospitality.
• Organizational skills with a proactive approach.
• Tech‑savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.

Responsabilités

• Respond to client inquiries professionally.
• Assist clients with booking modifications.
• Provide up-to-date information on travel processes.
• Follow up with clients post-trip for feedback.
• Address client concerns with empathy.

Connaissances

Excellent communication skills

Customer service experience

Attention to detail

Tech-savvy

Enthusiasm for travel

Travel enthusiasm

Outils

Booking tools

Description du poste

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

While HJB Travels Agency USA is proudly based in Massachusetts, we foster a supportive, global community. We provide structured training, mentorship, and ongoing support for agents located in Australia, ensuring you’re fully equipped to succeed regardless of location.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

Benefits

• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech‑savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.