Senior Hr Leader: Compliance, L&D & Hris Expert

Intecrowd Llc

Melbourne

Remoto

AUD 55.000 - 75.000

Tempo pieno

2 giorni fa

Candidati tra i primi

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Vantaggi offerti da questo lavoro

Fully remote

Flexible scheduling

Onboarding & training

Mentorship

Travel industry resources

Descrizione del lavoro

HJB Travels Agency USA is seeking a Remote Travel Specialist to guide clients through every stage of their journey, from planning to safe return, ensuring a seamless, stress-free experience.

You’ll handle inquiries, coordinate bookings, and manage itineraries from a fully remote role with flexible hours. Enjoy exclusive industry perks, ongoing training, mentorship, and a collaborative team dedicated to turning travel dreams into memories.

Competenze

Excellent communication and client service skills.
Strong organizational and time management abilities.
Self-motivated and comfortable working remotely.
Passion for travel and creating memorable experiences.

Mansioni

Respond to client inquiries across channels (email, phone, messaging).
Coordinate bookings, itineraries, and travel documentation.
Provide accurate and up-to-date information on destinations and processes.
Monitor booking progress and provide ongoing support.

Conoscenze

Communication skills

Customer service

Remote work

Detail oriented

Multitasking

Strumenti

Booking systems

Descrizione del lavoro

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress‑free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

While HJB Travels Agency USA is proudly based in Massachusetts, we foster a supportive, global community . We provide structured training, mentorship, and ongoing support for agents located in the Australia , ensuring you’re fully equipped to succeed regardless of location.

Key Responsibilities

Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
Support clients with booking modifications, cancellations, and special travel requests.
Provide accurate and up‑to‑date information regarding destinations, travel documentation, and agency processes.
Follow up with clients to confirm travel plans and gather feedback post‑trip.
Address concerns with empathy and efficiency, ensuring client satisfaction.
Remote flexibility – work from anywhere, with hours that fit your lifestyle.
Exclusive travel perks and access to industry‑only discounts.
Professional growth – ongoing training and support from a dedicated team.
Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

Excellent communication skills—both written and verbal.
A background in customer service, ideally within travel, tourism, or hospitality.
High attention to detail, strong organizational habits, and a proactive mindset.
Tech‑savvy and able to learn new systems and booking tools quickly.
A genuine enthusiasm for travel and helping others create memorable experiences.

About the Role:

As a Holiday Specialist, you'll design customized holiday experiences that match each client’s preferences and goals. From family celebrations to seasonal getaways, you'll create memorable trips that clients will cherish for years to come.

Responsibilities:

Consult with clients to understand their holiday vision and travel needs.

Recommend destinations, accommodations, and activities.

Coordinate bookings, itineraries, and travel documentation.

Stay up to date on seasonal events, promotions, and destinations.

Provide ongoing support and clear communication throughout the planning process.

Qualifications:

Excellent communication and client service skills.

Strong attention to detail and organization.

Self‑motivated and comfortable working remotely.

Passion for travel, holidays, and creating memorable experiences.

What We Offer:

Comprehensive training and mentorship for new team members.

Supportive, collaborative team culture.

Access to travel education, holiday supplier resources, and exclusive industry perks

We're looking for an organized Remote Itinerary Specialist to coordinate travel plans, manage reservation details, and ensure every client’s itinerary is accurate, organized, and ready for departure. This fully remote opportunity is ideal for someone who enjoys planning, customer service, and keeping multiple moving parts organized while creating seamless travel experiences.

In this role, you’ll use established systems, digital tools, and comprehensive training to organize travel itineraries, coordinate reservations, monitor booking progress, and communicate with clients throughout the planning process. You'll work independently while maintaining exceptional attention to detail and delivering a high level of customer satisfaction.

Must be authorized to work in the US, UK, Australia, LATAM, or Spain

What You’ll Do:

Create and manage customized travel itineraries for vacations, cruises, resorts, tours, and group travel
Coordinate reservations for flights, hotels, transportation, and travel experiences
Review booking confirmations and travel documents to ensure accuracy and completeness
Communicate with clients to gather travel preferences and provide itinerary updates
Research destinations, accommodations, and travel options based on client needs
Monitor reservation changes, travel schedules, and outstanding booking items
Maintain organized digital records and client documentation
Deliver exceptional customer service before, during, and after travel

What We're Looking For: