Seasonal Freelance Designer - Melbourne Brand Studio

Oomf; Melbourne; A distancia; AUD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work flexibility

Exclusive travel perks

Industry discounts

Ongoing training

Descripción de la vacante

Oomf is seeking a Remote Travel Specialist to guide clients through every stage of their journey, from planning to safe return. You will handle travel arrangements, answer questions, manage updates, and resolve challenges with professionalism.

Join a global team with structured training, mentorship, and ongoing support for agents located in Australia, ensuring you’re fully equipped to succeed regardless of location.

Formación

• Excellent communication skills, both written and verbal.
• Background in customer service, ideally in travel, tourism, or hospitality.
• High attention to detail and strong organizational habits.
• Tech-savvy and quick to learn new booking tools.
• Genuine enthusiasm for travel and helping others create memorable experiences.

Responsabilidades

• Respond to client inquiries across email, phone, and messaging.
• Assist with booking modifications, cancellations, and special requests.
• Provide up-to-date information on destinations, docs, and processes.
• Follow up with clients to confirm plans and gather feedback post-trip.
• Address concerns with empathy and efficiency to ensure satisfaction.
• Work remotely with flexible hours.

Conocimientos

Excellent communication

Customer service background

Attention to detail

Tech-savvy

Travel enthusiasm

Descripción del empleo

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress‑free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

While HJB Travels Agency USA is proudly based in Massachusetts, we foster a supportive, global community. We provide structured training, mentorship, and ongoing support for agents located in the Australia, ensuring you’re fully equipped to succeed regardless of location.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up‑to‑date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post‑trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.
• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry‑only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech‑savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.